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Deployment & Completion Clerk III

Location: 

Calgary, AB, CA

Req ID:  27752
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Full Time
Schedule:  Temporary

Description


TELUS is a great place to work. You can see it in our team members. The diversity of the TELUS team and our unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative internet, voice, data and wireless products and solutions we offer. Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Join our team and make your future friendly too. 


Position Overview and Responsibilities: 
 

Please note this is a temporary position starting September 6th.
 

As a member of our Network Support & Operations team, you will be working as part of a team in the scheduling and dispatching of Central Office Maintenance Technicians nationwide. You will be responsible for the timely dispatch of repairs & orders through efficient utilization of internal and external resources. In addition, you will provide continuous support to Field technicians, Field managers, Event Managers and various other upstream teams.


What's in it for you? 
 

•   A competitive hourly rate of $21.44
•   Full time, Monday to Friday

Required Knowledge:
 

•    Working knowledge of Personal Computer business software and/or corporate systems
•    Knowledge in Microsoft Word, Excel and Outlook
 

Required Skills & Abilities:
 

•    Good judgment in discerning priority and non-priority issues making decisions based on logical assumptions and factual information
•    Ability to investigate and resolve issues through the use of sound judgment
•    Ability to effectively compile information, analyze data and make sound judgments
•    Maintain a high degree of accuracy and attention to detail
•    Must possess keyboarding skills
•    Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs  
•    Must possess Personal Computer navigational skills
•    Demonstrated professional oral and written communications skills
•    Fluent in English
•    Self-motivated, work well with minimal or no direct supervision
•    Ability to effectively handle both favourable and unfavourable customer interactions
•    Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
•    Ability to work effectively in a team environment and collaboratively with other departments
•    Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
•    Demonstrated ability in planning and organizing to meet scheduled deadlines
•    Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
•    Must meet applicable pre-employment testing and training requirements 
 

Additional Desired Skills and Abilities:
 

•    Working knowledge of service order provisioning, repair workflow and related systems is an asset
•    Course work in the telecommunication field/call center environment would be an asset
•    Successful experience in a customer service and/or call centre environment
 

Additional information: This is a work from home position.
 
 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.