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Product Manager


Toronto, ON, CA Vancouver, British Columbia, CA Montreal, Quebec, CA Edmonton, AB, CA Ottawa, ON, CA Calgary, AB, CA

Req ID:  27985
Jobs by Category:  Technology Solutions
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular



Be part of a transformational journey with innovative talent and leading edge technologies. 

Our team and what we’ll accomplish together

The TELUS Secure Business team brings the power of smart technology to life, leveraging our award-winning wireless and PureFibre networks to help Canadian businesses run safer and more efficiently.

In this role, you’ll be responsible for the development and expansion of security and automation solutions for the Small & Medium Business segments. Working at the intersection of technology, business and customer experience, you’ll gather and prioritize market requirements, develop business cases, and manage multiple projects at once. Are you up for the challenge?

What you’ll do

You’ll get in on the ground floor of a high-profile business at TELUS and define the product strategy and customer experience for years to come. This career shaping opportunity will allow you to work with many teams across the TELUS organization including: PMO, Marketing, Sales, Operations, Field Technicians, and Systems teams.

Key Responsibilities:


  • Strategy: Define, articulate and implement product strategy
  • Roadmap Development: Manage product roadmaps and partner with enabling teams to manage lifecycle including the introduction, optimization, and retirement of products and services
  • Implementation: Own strategy and execution of business initiatives, while working with stakeholders to define opportunities that optimizes our processes and deliver favorable customer experiences
  • Thought Leadership: Define, analyze and present product opportunities to senior leadership and stakeholders
  • Relationship Building: Help champion and build strong work relationships with partners across TELUS as well as external vendor partners  
  • Subject Matter Expert (SME): Operate as the SME for our business security products
  • Customer Experience: drive engagement and improve experience for current and new customers
  • Key performance indicators: Revenue/ COGS / Margin, Churn, Customer L2R (Likelihood to Recommend)





What you bring


  • You have experience launching new products
  • You are comfortable with high level of ambiguity with a continuous improvement mindset
  • You are known for strong leadership, project and process management
  • You enjoy quantitative analysis and have a reputation for being a problem solver and creative thinker
  • You have a talent for maintaining high workloads, including the management of competing priorities and multiple projects at once
  • University degree, preferably in business, commerce or a related field
  • 1-4+ years of progressive experience in product management, project management, business, strategy or product marketing
  • Please note that this role is not IT product or project management, but physical security (CCTV, access control, intrusion detection)
  • Some knowledge of or experience with these types of security products/systems is preferred but not necessary



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.