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Director, Communications - People & Culture


Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA Montreal, Quebec, CA Ottawa, ON, CA Edmonton, AB, CA

Req ID:  29552
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  Communications
Status:  Full Time
Schedule:  Regular



Join our team
We're TELUS, a customers-first, purpose-driven team who works together every day to innovate and do good. From providing digital solutions that make our lives easier and safer, to supporting those who need it most, our group of inclusive, spirited, giving people have the collective power to go above and beyond for our customers, communities and each other.


Interested to reimagine how things are done, shape the future of work and go beyond the expected to strengthen our team, communities and the planet?
Join us, and let’s make the future friendly, together.

Here’s how you can help: 


As Director, Communications, you’ll lead a talented team and drive integrated strategies for People & Culture to enhance engagement , drive innovative internal communication strategies and amplify why TELUS is a great place to work. A curious, collaborative, consultative and creative mindset is key to working with the Executive Vice-president and Chief HR Officer and the P&C leadership team.


Reporting to the Vice-president of Communications, you’ll also be an important part of the CC&C leadership team, working together to drive our overall strategy, lead in implementing cutting edge communications and grow our reputation and brand.


A proven high-performer, you thrive at working in a fluid, dynamic and flexible environment that values human-centric leadership.



Specifically, you will: 


  • Develop, evolve and oversee the implementation of best-in-class communications strategies, tactics, messages and metrics that enhance engagement, enable advocacy and attract talent
  • Create thought leadership platforms, strategic narratives and compelling storylines that connect to business objectives and what matters most while resonating at an individual level
  • Build strong relationships, establish trust and proactively advise executives, senior leaders and other stakeholder to drive the success of P&C and TELUS’ strategies and priority programs
  • Oversee our internal communications platforms and tools, with the goal of consistently elevating our internal communications practices to drive engagement for team members around the world
  • Lead a communications team and add value at multiple leadership tables




You are: 


  • A proven leader with the ability to direct, coach and mentor people to be their best selves
  • A proactive strategist who can balance competing interests to drive effective communications 
  • A big picture thinker who anticipates trends/issues and assembles resources to effectively respond
  • A consultant and persuasive communicator who provides superior client service and guidance 
  • A strong program leader who can gain consensus and expertly deliver plans in a complex stakeholder environment
  • A keen observer of the business environment and how it relates to TELUS
  • An innovator who isn’t afraid to explore new ways to achieve objectives
  • Adamant about the link between people, culture and brand 


You have: 


  • +10 years of communications experience and leadership at a large, complex organization
  • An undergraduate degree and/or postgraduate certificate in a related discipline, and extensive related business experience in a senior communications or marketing communications role
  • Experience in change management and sensitive communications such as M&A and employee training and development
  • Experience working in a global environment

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.