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Senior Program Manager (Digital Commerce) | TELUS Digital

Location: 

Vancouver, British Columbia, CA Lethbridge, AB, CA Calgary, AB, CA Kamloops, British Columbia, CA Regina, SK, CA Edmonton, AB, CA Toronto, ON, CA Saskatoon, SK, CA Kelowna, British Columbia, CA Prince George, British Columbia, CA Ottawa, ON, CA

Req ID:  12562
Jobs by Category:  Digital
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Join our team

 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full-stack developers, content managers, scrum masters, testers, product owners, people experience specialists and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

 

Learn more about our team at telus.com/digital

 

Here’s the impact you’ll make and what we’ll accomplish together

 

TELUS Digital is looking for a Senior Program Manager who will use your initiative, and expert program management skills to support successful software delivery teams. 

You can balance day to day workload with the demands of a fast-paced agile team. You will manage the growth and development of a diverse team with varying digital skill-sets and create an environment that fosters collaboration and where results are delivered naturally. You have the best of both worlds with the ability to be a champion for your team, focused on creating an engaged and strong team culture.

You will not be alone!  You will team up with friendly, supportive internal partners who aspire to build the best products and have a passion for customer experience. Candidates for the role will be passionately curious to understand the ‘why’ behind the data and passionate about the opportunity to make more informed, objective decisions for our team.

 

Here’s how

 

  • Support the development of holistic product roadmaps to drive improved customer experience, website sales conversion, and minimize operational overhead.
  • Partner with internal and external teams on strategic cross-cutting initiatives; influence teams within TELUS Digital on overall commerce capability strategy and direction.
  • Help forecast our budget requirements and reporting to help calculate the team’s return on investment; drive all aspects of our program practice and help evolve our governance processes
  • Keep a pulse on industry best practices and continually challenge TELUS Digital against best in class

Qualifications

 

You're the missing piece of the puzzle

 

  • Known for your passion for all things digital, you embrace all things digital and thrive in a fast-paced agile environment 
  • Expert in supporting Agile delivery teams with a diverse skill-set
  • Familiarity with Scrum@Scale, SAFe or LeSS Agile frameworks
  • Experience working in a digital team and/or web development function; eCommerce retail experience - asset
  • Valued for your ability to foster collaborative working relationships, through leadership, embracing diversity and new ideas 
  • Skillful in problem-solving and resolving issues in creative ways, you can see things from the perspective of customers 
  • Noted for your adaptability, innovation and out of the box thinking, you are curious and never stop learning 
  • 3-5 years of experience working in a digital team
  • Undergraduate degree in Business, Technology, Marketing, Engineering or other technical disciplines

 

Great-to-haves:

 

  • Experience building and supporting eCommerce experiences 
  • Understanding of all the phases of the SDLC

 

About TELUS Digital:

 

We want to work with people who:

 

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas

 

What you can expect from us:

 

  • An environment where you’re encouraged to share and act on your ideas 
  • Flexible work hours in a central downtown location 
  • A welcoming, relaxed office with a casual dress code 
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team lunches with a generous supply of healthy snacks
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

 

Bonus points

 

  • Check out http://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.
     

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Digital

Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.