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Bilingual - Customer Service Agent-TELUS Health


Aurora, ON, CA

Req ID:  26392
Jobs by Category:  Health
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular

Join our team


The Virtual Pharmacy team is growing! We are a friendly group of professionals and go-getters working together to improve the life of patients across Canada. Our team focuses on chronic disease management, medication adherence, clinical dialogue, drug fulfillment accuracy and strategic planning. We are change agents using leading technology to build new ways for patients to navigate the healthcare continuum. 


Here’s the impact you’ll make and what we’ll accomplish together 


You’re an energetic team player with the ability to swiftly adapt to changing environments. You possess strong communication skills, a knack for multi-tasking, patience and a are good listener. You will partner with senior leaders and healthcare providers and provide input for transformational initiatives such as streamlining the exchange of information between patients, doctors and pharmacy. You'll be part of a team that will lead the digital pharmacy industry. 


Here's how 

  • Manage patient communication channels
  • Assist patients with registration and navigation of pharmacy services
  • Liaison with doctors and healthcare stakeholders
  • Manage patient adherence through reminder tools and web applications
  • Assist with the management of prescriptions using TELUS Health Kroll Pharmacy Management Software 
  • Actively work with other team members in the fulfillment of patient prescription needs
  • Assist patients with provincial, private payor and out-of-pocket expenses
  • Work with key team members to provide business insights to develop transformative initiatives

You're the missing piece of the puzzle


  • High school diploma or equivalent.
  • Bilingualism in French and English is a requirement
  • Strong patient communication skills
  • Computer literacy
  • Strong problem-solving skills
  • Exceptional organization skills
  • 1-3 years customer service experience




  • Experience in healthcare and/or pharmacy
  • Solid understanding of TELUS Health Kroll Pharmacy Management Software

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.