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DNA Specialist I

Location: 

Barrie, ON, CA

Req ID:  24760
Jobs by Category:  Contact Centre
Job Function:  Customer Care
Status:  Part Time
Schedule:  Regular

Description

 

At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honor our employees with an excellent compensation package including benefit. You can also take advantage of our virtual and in-office campus setting complete with paid training programs, state-of the-art equipment, e.Lofts, and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, virtual and in-office floor support, front-line management, training and IT support.

 

Also, in order to insure your success in your new role, you will be provided with up to a 12 week paid training at the starting salary, you must be available to attend.

 

Working in an established world-class contact center that offers excellence in post-sales support for TELUS products and services, you will provide world-class technical and non-technical virtual and in-office support in a call center environment to our customers. You will also interpret customer requirements and communicate solutions, while ensuring excellent customer service by communication with the internal team, and/or ensure and appropriate transfer to the responsible department when required.

 

Our culture supports a learning-based environment supported by pay-for-performance and a personal life balance. In many of our contact centers there are opportunities for you to become eligible for our At Home Agent program.

 

The TELUS At Home Agent Program is an innovative work arrangement that enables team members to carry out their work responsibilities from home, rather than from the traditional office location. An At Home Agent is able to work from a dedicated workspace within their homes using the same desktop tools as a team member who works in the office.

 

 

Essential Qualifications:

 

  • A related post-secondary education or equivalent experience
  • Experience and/or knowledge of a customer service environment
  • Excellent customer service and problem-solving skills
  • Bilingual (English/French), mandatory for locations in Québec
  • A positive, friendly attitude with the willingness and ability to sell
  • An understanding of the sales process
  • Ability to learn and share information with others
  • Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks

 

Assets:

 

  • One year of direct front-line customer support or service experience, preferable in a technical or operating systems support role
  • Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity
  • Technical knowledge of voice products and services
  • Familiarity with trouble reporting systems
  • An aptitude for recognizing and creating sales leads
  • Experience in a Windows environment
  • Experience in any sales or customer service role (e.g. retail, call center, IT support)

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.