Business Analyst I - Channels Change Management Team - 12 Month Contract

You're part of a future friendly national team, one that embraces change and initiates opportunity, has a passion for growth, believes in spirited teamwork and has the courage to innovate. Our success is based as much on your dedication and hard work as it is on the innovative internet, voice, data and wireless products and solutions we offer.

Thinking of taking your career at TELUS in a different direction? This just might be the right move for you!

Position Overview 

Channels Change Management Team is currently looking for an enthusiastic individual to join the team as a Business Analyst I.  The Channels Change Management Team supports all channels with over 12,000 sales associates across TELUS and Koodo, by delivering best in class application solutions which improve quality, efficiency and the channel experience.

The successful candidate will play a key role in implementing changes to channel applications.  You will help assess, document and test the impact of changes on our channel systems. The successful candidate must:

• Be comfortable working in a fast-paced, cross-functional, technical environment

• Have a keen interest in operational and project management skills and knowledge, and

• Live and breathe the TELUS values

Description

Manage implementation phase of projects and system releases, including:

• Identifying and assessing testing requirements

• Coordinating testing efforts across cross-functional teams including QA, BT, Finance and Inventory

• Developing test cases and conducting User Acceptance Testing of all impacted systems

• Working with the Operations and Communications teams to develop communication and documentation for the field re: system changes or outages

• Managing the production release schedule and mapping out the timelines

• Working in conjunction with other cross-functional groups (i.e. CE, PD, and Pricing) on product, service and project launches and managing ongoing communication

• Identifying and communicating appropriate information to all stakeholders as required

• Providing project support to other members of the Project Office

• Supporting the TELUS Retail Limited Business Continuity program issues and incident management

• Engaging channel operational support groups to evaluate effectiveness of launch initiatives through call shadowing, field visits, and team meetings

• Participating in providing feedback to generate solutions with functional channel teams including training, support documentation, process redesigns

Qualifications

Required Knowledge

Must have in-depth knowledge of:

• Sales platform and customer management application knowledge

• Sales application business processes and operations

Required Skills & Abilities

• Must be flexible and have the ability to work irregular hours for testing purposes (i.e. evenings, early morning and weekends)

• Excellent time management and organizational skills, with the ability to prioritize and multi-task

• Strong leadership potential

• Demonstrated initiative outside of normal work responsibilities with record of strong achievement

• Demonstrated leadership, problem solving, negotiation, communication and analytical skills

• Strong collaboration skills and the ability to work independently and in a team environment

• Effective communication and interpersonal skills

• Passionate about systems, client experience, high performance and fast-paced work culture

• Strong analytical and problem solving skills

• Formal training in project management desirable

• Proficient with the Google Suite (Docs, Sheets, Slides, etc)

• Bilingualism in English and French an asset  

• Experience working with Salesforce an asset

• Experience with User Acceptance Testing an asset

Great to Haves:

• Recent completion of a post-secondary degree is preferred

Required Experience

• Must have a minimum of 1 year experience working in a Retail environment 

• Able to work with non-technical and technical environments 

In order to be considered on a vacancy, you must:
 

• Be performing at standard in your current role for a minimum of 12 months* 

• Apply by the closing date specified

• Meet any minimum requirements or restrictions specified in the job posting

• Meet the minimum time requirements in your current job or have approval from your manager to post out
  
  *Or in accordance with applicable collective agreement