Business Consultant
Burnaby, BC, CA Toronto, ON, CA Vancouver, BC, CA Edmonton, AB, CA Calgary, AB, CA Montréal, QC, CA
Description
Drive business outcomes in BCX by leading high-impact employee engagement and Customer First cultural programs across our global team
Our team and what we’ll accomplish together
We're TELUS, a customers-first, purpose-driven team who works together every day to innovate and do good. Our promise that "the future is friendly" isn't just for our customers; it's a commitment to our team members too. We're proud to be recognized as one of Canada's most admired corporate cultures, offering:
- Competitive compensation and comprehensive benefits
- Flexible work arrangements that support work-life integration
- Career growth and development opportunities
- Share purchase plan that builds long-term wealth
- Award-winning diversity and inclusion initiatives
- High-tech, collaborative work environment
Our team members include people like you—enthusiastic, creative, passionate and energetic. We think you’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding.
Your impact
Reporting to the Director of Operations, BCX Team Experience, you'll be the driving force behind engagement and Customer First initiatives to support our Global team of 4,500. You’ll design and execute programs to deliver on our organizational objectives to drive best-in-class engagement and customer experience.
What You'll Do
Strategic Program Leadership
- Lead the design and end-to-end execution of strategic programs that accelerate our business priorities and amplify our team engagement pillars of wellness, belonging, and curiosity
- Craft compelling multi-channel programs to energize and engage our large, globally diverse team
- Champion effective change management across all initiatives to maximize program adoption and clearly articulate the business value of a strong team culture
- Build and nurture relationships with stakeholders to clearly understand audience needs to ensure timely and relevant program delivery
Performance & Innovation
- Establish and analyze key performance indicators (KPIs) to rigorously measure program impact and guide continuous improvement
- Manage project budgets and resources efficiently
- Identify and implement emerging technologies and trends into program design
- Partner with cross-functional teams to align on key programs, timelines and messaging
Qualifications
What You Bring
Essential qualities
- Proactive and proven self-starter who is adaptable and comfortable in a fast-paced environment
- Strategic thinker with proven ability to translate complex ideas into compelling programs for a large, globally diverse organization
- Skilled in writing, editing and presentation building
- Has a keen attention to detail and commitment to high quality of work
- Organized, strategic and able to lead multiple high-priority projects simultaneously
- Expertise in Google Workspace and a track record of leveraging emerging technologies, including AI, to enhance program delivery and challenge conventional methods
- Demonstrated ability to influence and collaborate with senior level stakeholders
Great to Have
- Post-secondary degree in Communications, Marketing, Journalism, or Public Relations
- Bilingual (English/French)
- Experience in telecommunications or technology sector
- Experience working with global teams and in a contact centre environment
What our team says
"This role offers a unique opportunity to shape how we connect and engage across our global team. We're looking for someone who can bring fresh perspectives, drive business strong business outcomes while also reinforcing the inclusive and collaborative culture that makes BCX special." - Hailey Van Wyk, Director, BCX Team Experience.
Join us!
Interested in reimagining how things are done, playing a significant role in fostering a team’s culture and brand, and going beyond the expected to strengthen our team, communities and the planet?
Be part of a team where your creativity, passion, and strategic thinking will help shape the future of one of Canada's most respected companies. At TELUS, you'll have the opportunity to make a real impact while growing your career in an innovative, supportive environment.
Apply now to be part of our journey in making the future friendly for everyone.
#GrowWithTELUS #TELUSCareers #CommunicationsCareers
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.