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Cybersecurity Consultant - Incident Response Team


Burnaby, British Columbia, CA Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA Ottawa, ON, CA Vancouver, British Columbia, CA

Req ID:  28467
Jobs by Category:  Security & Automation
Job Function:  Cybersecurity
Status:  Full Time
Schedule:  Regular

Be a part of a transformational journey with innovative talent and leading edge technologies. We hope you’ll enjoy being a valued member of  Canada’s Top 100 Employers (2022) with a world-leading culture featuring extensive community-giving initiatives, flexible work environment including remote work, and award-winning opportunities for career development.
Join our team and what we'll accomplish together


As a member of the TELUS Security Incident Response Team (TSIRT) within the Telus Security Department you will be part of a growing, national team focusing on cybersecurity incident response and proactive threat management. This front line role will require you to communicate effectively with technical teams and impacted business partners in sometimes stressful and time constrained situations. 

What you'll do


  • Initial point of contact on most incidents being reported 
  •  Triage reported incidents and escalate and assign to Tier 2 as required
  • Adhere to operational TSIRT processes and procedures leveraging relationships with numerous operations teams, tools and systems
  • Record incident findings in a clear and concise manner
  • Support cybersecurity response activities and investigations
  • Develop operational metrics and indicators of compromise for further analysis

What you bring


Experienced in IT systems, security and network technologies and processes:

  • Windows / Unix system administration skills
  • Understanding of many common applications, technologies and protocols that make up the internet
  • Logging controls and log analysis
  • Understanding of IP Network technology, protocols, routing
  • Understanding of firewalls, IDS/IPS, anti-virus
  • General security analysis tools
  • Functional knowledge of common attack techniques and defenses
  • Scripting/programming skills in at least one environment or language
  • Excellent time management, communication, decision-making, analytical and organizational skills
  • Self-starter, able to work with limited supervision
  • Excellent written and verbal communication skills
  • Must have passion for Information Security and a strong desire to learn new things
  • Experience working in complex, dynamic and challenging environments
  • High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
  • Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations
  • Able to work on multiple activities concurrently, manage time effectively, and require minimal supervision in the execution of a daily tasks




  • University degree preferred
  • 3+ years of operational IT and/or security experience preferred
  • Security certifications are desirable, but not required

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.