Executive Assistant | VP, SMB Sales and VP, SMB Products


Burnaby, BC, CA, V5G 4S4

Req ID:  41784
Jobs by Category:  Technology Solutions
Job Function:  Administrative
Status:  Full Time
Schedule:  Regular



Be a part of an enthusiastic team that helps business leaders solve complex business challenges!


At TELUS, we empower Canadian Small-and-Medium Businesses (SMB) to thrive in a digital world and we champion owners, leaders, and teams that use technology for growth and differentiation. We have an exciting opportunity to join the SMB team as an Executive Assistant, to help enable our leadership team.


As a key member of the SMB team, reporting to the VP of SMB Sales and VP of SMB Products, this critical role is focused on thoughtfully and proactively managing numerous priorities and activities with a high level of professionalism, collaboration, enthusiasm and confidentiality.


Who you are


As an Executive Assistant, you are a very strong organizer, communicator and proactive individual who thrives in a fast-paced environment and enjoys being the go-to expert for a variety of executive-level tasks. You are a team player and you work well and enthusiastically with a wide variety of people at all levels of management. Your mandate will involve artfully and thoughtfully managing numerous programs and activities with a high level of professionalism, collaboration and confidentiality.


You are passionate about organization and process improvement, and talented at facilitating virtual correspondence. Your demeanor is personable, enthusiastic and professional, and you are able to take on ambiguity with tolerance while rapidly switching tasks and context with ease. You enjoy coming into the office and being a part of a business ownership and entrepreneurial culture. You thrive in a fast-paced, dynamic setting, working alongside a team that is dedicated to serving TELUS customers across Canada and work in symbiosis with your leaders, their executive, external and internal stakeholders and have natural abilities to nurture relationships.


What you'll do


  • Act as the first point of contact for two Vice Presidents, proactively handling their daily calendar, providing support in prioritizing and handling conflicting priorities. Use judgment and knowledge of departmental issues, priorities and relationships to respond to requests for meetings by booking appointments or referring requests for meetings to department staff, client meeting and beyond
  • Manage and prioritize calendar scheduling, travel arrangements, email requests and expenses
  • Organize and capture actions for leadership team meetings and ensure their timely execution
  • Follow up on deadlines and commitments to or from executives
  • Act as an event planner in Vancouver to provide event planning, execution, support and management (Sales rallies, customer events, in person meetings)
  • Support the broader SMB leadership team, inclusive of the SVP & President of SMB, when they travel into Vancouver for administrative support
  • Process a variety of materials from draft format (dictation, handwritten notes) or detailed instructions, including letters, memos reports, presentations utilizing Microsoft Word, PowerPoint, Excel, G Suite and Outlook, SAP and other similar technologies
  • Act as a liaison with internal and external customers, vendors, and team members, managing and prioritizing business meetings and activities
  • Manage Purchase Orders and process legal and consulting invoices
  • Coordinate hiring approvals, materials ordering, internal provisioning requests, real estate requests, maintain equipment and services
  • Manage email distribution lists and send out official communications from each VP
  • Prepare regular or ad-hoc reports for ongoing department programs such as recognition and training
  • Manage special projects as required





What you bring:


You've held similar positions, supporting executives, and have many of the abilities, acumen and experience points below:


  • Strong interpersonal skills, and an ability to communicate in a professional manner with senior executive management, internal and external stakeholders (verbal and written)
  • Tact, diplomacy, discretion, independent judgment and initiative used to work on assignments and communications of a sensitive and often confidential nature
  • Proactivity; seeing opportunities around the corner and actively taking action or making recommendations
  • Precise and effectively written emails; ability to edit correspondence and reports
  • Resourceful, with the ability to prioritize, multitask and meet deadlines with minimal supervision to meet the needs of internal team members
  • Willingness to work with a high degree of flexibility in responding to changing priorities
  • Strong organizational skills with the ability to pay close attention to detail while under tight timelines
  • Travel management including booking, coordination, adjusting and rapid response
  • Ability to exercise initiative in adapting procedures to address unusual problems
  • Ability to respond to communications on behalf of the executive in a timely and professional manner (phone, email, etc.)
  • Help organize and drive leadership meetings, team and customer events including booking meeting space, organizing catering, etc
  • You love coming into the office and working with an energetic and passionate team (minimum 4 days a week)
  • Strong ability to anticipate and proactively help


Helpful knowledge:


  • Advanced knowledge of Google Suite; multiple calendar management, comfortable dealing with multiple time zones, highly organized archiving skills
  • Advanced knowledge of MS Office and Google Suite; ability to create and edit documents and presentations according to branding and template standards; ability to work with complex spreadsheets
  • SAP knowledge and experience would be an asset




We are especially motivated to connect with people possessing one or more of the following:


  • Minimum of 5 years of experience in a similar or equivalent role supporting one or multiple senior executives (VP level or above) in a large corporate setting
  • Exposure to administrative support responsibilities in a senior management environment
  • Business acumen
  • Event management/coordination experience



Salary Range:  $70,000-$104,000
Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.