People & Culture Benefits Advisor

Description

Are you interested in creating the future of work?

At TELUS, we’re looking for bright people who like to innovate every day. At TELUS, People & Culture (P&C) is not your traditional HR team. We embrace change and have fun re-inventing the future of work. We’re just as passionate about our team as we are about our customers, and we’re looking for people that radiate this passion.

Here’s what we believe

• We are ONE team – there’s no room for egos or blame
• Everything we do is tied to the business – our customers
• We challenge the status quo – and when others think we’re done, we make it better
• We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers
• Our success is all about how we do things – how we lead and think, proactively solve problems, deliver, communicate, and more

Here’s the impact you’ll make and what we’ll accomplish together!

In this role, you will be an integral part of the Benefits Team, delivering excellent support and impeccable customer service to over 27,000 internal team members, over 22,000 retirees and other external customers across Canada. Reporting to the Benefits Administration Manager, you will work alongside the larger P&C Operations team to ensure we meet our commitments.

• Deliver superior team member experiences by providing benefits expertise and consultancy to all of our stakeholders
• Bridge the gap between system and people by being the business process expert of the various HR tools we own
• Bring a mindset of innovation and continuous improvement by challenging the status quo and implementing process improvements that lean out work on the team
• Ensure the integrity of our overall data through audits, automation, and a relentless focus on safeguarding the quality of our work

Here's how

Reporting to the P&C Manager – Benefits Administration, you will bring your A-game in the following responsibilities:

• Act as the owner and senior subject matter expert on leave, benefits, and death administration of your assigned portfolio
• Monitor shared Benefits mailbox to provide rapid counsel and support team members and leaders for a wide range of benefits and leave-related issues, including escalations and policy interpretation
• Conduct regular audits of team member, payroll, and benefits data to ensure issues, anomalies and trends are identified and addressed in a timely manner
• Ensure readiness for annual enrolment – participate in testing, and liaise with stakeholders to ensure processes and system updates related to benefit plan changes are complete
• Responsible for in-depth analysis and definition of business needs and the design, development and delivery (including documentation, system testing, communication) on benefits administration projects
• Create process documentation that will support effective cross training of roles within the team, and promote client service delivery responsiveness
• Liaise with team members, impacted business units, partners and vendors on cross-functional implementation activities to meet deliverables
• Maintain awareness of available technology and benefits administration trends that could contribute to the team’s operational efficiencies

Qualifications

You’re the missing piece of the puzzle:

• At least 5 years of progressive experience in benefits and leave administration
• Breadth of experience in benefit administration and implementation of design changes for flexible benefit plans
• Strong numeracy and analytical skills with attention to detail – must have experience performing calculations and working with large reports
• Proven advanced proficiency in Microsoft Office and Google Suite applications, especially Excel/Sheets
• Strong understanding of statutory leaves in both federal and provincial environments
• Knowledge of Canada Labour Code and provincial Employment Standards regulation
• Post-secondary education in Human Resources or Business Administration
• Critical thinker with a positive learning attitude
• Exceptional customer focus with strong professional acumen and communication skills
• Self-motivated with the ability to work independently and as a team player
• Ability to navigate ambiguity and adapt to changing priorities

Great-to-haves

• Bilingual in English and French, both written and verbal
• Experience with Flexit360, SAP, Success Factors
• Payroll experience and knowledge
• Experience working in a unionized environment
• CEBS GBA 1 and GBA 2 or willing to obtain