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People & Culture Benefits Specialist


Burnaby, British Columbia, CA Edmonton, AB, CA Toronto, ON, CA Montreal, Quebec, CA Calgary, AB, CA Vancouver, British Columbia, CA

Req ID:  26335
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  People & Culture
Status:  Full Time
Schedule:  Regular



Are you interested in creating the future of work?


Join our team


At TELUS, we’re looking for people who like to innovate every day. As part of the People & Culture team, you should know that we’re not your standard (traditional) Human Resources team. We embrace change and challenge the status quo, and we have fun doing it. We’re just as passionate about our team as we are about our customers and we’re looking for people who radiate this passion.


Here’s what we believe


  • We are ONE team – there’s no room for egos or blame
  • Everything we do is tied to the business – our customers
  • We challenge the status quo – and when others think we’re done, we make it better
  • We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers
  • Our success is all about how we do things – how we lead and think, proactively solve problems, deliver, communicate, and more


Here’s the impact you’ll make and what we will accomplish together


In this role, you will be an integral part of the National Benefits Team, delivering excellent support and impeccable customer service to over 27,000 internal team members, over 22,000 retirees and other external customers across Canada. Alongside the larger People & Culture Operations team, you will put your best foot forward by helping:


  • Deliver superior team member experiences by providing benefits expertise and consultancy to all of our stakeholders
  • Bridge the gap between system and people by being the business process expert of the various HR tools we own
  • Bring a mindset of innovation and continuous improvement by challenging the status quo and implementing process improvements that lean out work on the team
  • Ensure the integrity of our overall data through audits, automation, and a relentless focus on safeguarding the quality of our work

Here’s how


Reporting to the Benefits Administration Manager, you will bring your A-game by being an:


  • Expert in your field
    • Acts as the end-to-end owner of the assigned portfolio, administering group insurance benefits programs (EHB, dental, primary life and accident, plus optional insurances, LTD, etc.)
    • Monitor shared Benefits mailbox to provide rapid counsel and support team members for a wide range of benefits-related issues
    • Manage benefit plans for members during leave of absence, respond to their inquiries using our service ticket platform
    • Actively participate in benefits projects such as annual enrollment, HRIS (SAP) system changes, Flexit360 benefits tool release management including, testing, documentation creation and deployment
    • Coordinate with internal partners in Payroll and Health Services to ensure premiums are administered according to policy, accurately and in a timely manner
    • Proactively identify areas of opportunity for automation and process improvements with the team member experience in mind
    • Provide support, direction and policy interpretation on all escalated administration issues to 3rd parties and ensure all documentation for knowledge sharing is updated for future reference and issue resolution
    • Conduct regular audits and monitor program efficiency to ensure issues, anomalies and trends are identified early
  • Engaging Communicator
    • Must be comfortable to collaborate and share knowledge
    • Builds relationships with the various stakeholders that you support through your deliverables within the P&C Operations team
    • Collaborates with senior leaders to manage escalations and identify efficiency opportunities





You’re the missing piece of the puzzle


  • Minimum of 5 years’ experience in payroll and benefits; working on both federally and provincially regulated Canadian payrolls
  • Strong systems experience (Benefits Administration – e.g. Flexit360, SAP or Success Factors)
  • Flex benefits design knowledge
  • Have experience working in a unionized environment
  • Praised for your knowledge and awareness of all areas within HR, especially operational in nature
  • Recognized for your knowledge of Canada Labour Code and provincial Employment Standards regulation
  • Known for your strong system expertise with proficiency in Microsoft Office tools
  • You have post-secondary education in a business-related discipline, preferably in Human Resources
  • Bilingual in English and French, both written and verbal (required)




  • CEBS GBA 1 and GBA 2 or willing to obtain



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.