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Senior Product Manager - Shopping Experience and Checkout

Location: 

Burnaby, BC, CA Vancouver, BC, CA Edmonton, AB, CA Calgary, AB, CA Toronto, ON, CA

Req ID:  51266
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Join our team and what we'll accomplish together

 

As a Product Manager for the Customer Digital Solutions and Product Team, you'll spearhead the creation of world-class digital solutions that redefine how our customers interact with TELUS. You will lead commerce strategy across the Mobility portfolio, integrating digital and retail experiences. Develop and drive innovative product solutions for all customer touch points. Partner with teams to build unified capabilities that drive both business growth and customer satisfaction.

 

In this pivotal role, you'll collaborate closely with cross-functional partners to orchestrate our product strategy. You'll be the driving force behind identifying, assessing, and prioritizing game-changing opportunities for our delivery teams. Owning your product roadmap, you'll focus on crafting convergent solutions that seamlessly integrate across multiple channels.


We're embarking on an exciting journey to unify and elevate our commerce experiences. By joining TELUS now, you're stepping into a landscape rich with opportunities to champion product innovation and delivery excellence.

 

What you'll do:

 

  • Drive product strategy and execution for our commerce convergence initiatives
  • Lead cross-functional teams to deliver customer-centric solutions
  • Own and evolve product roadmaps that align with business objectives
  • Champion data-driven decision making and continuous improvement
  • Collaborate with stakeholders to identify and prioritize high-impact opportunities
  • Balance customer needs with technical feasibility and business value
  • Translate complex requirements into clear, actionable deliverables

 

What you bring

 

  • Strong strategic thinking and analytical capabilities
  • Experience in agile product development and delivery
  • Deep understanding of e-commerce platforms and digital customer experiences
  • Excellent stakeholder management, presentation and communication skills
  • Track record of launching successful products
  • Ability to thrive in a fast-paced, dynamic environment and adapt with evolving priorities and requirements
  • Passion for customer experience and user-centered design
  • Experience in product development (hardware or software) and technical delivery, with 3-5 years of product management/ownership of customer facing products/applications
  • Familiarity with Agile methodology
  • Ability to work effectively with various stakeholders across the business; building trust and strong rapport across the business is fundamental
  • Ability to inter-operate between a technical product team and business strategists
  • Entrepreneurial spirit with the ability to think strategically
  • Previous experience with subscription-based products and smart home solutions is an asset

     
Salary Range:  $100,000-$150,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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