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Sr. Business Analyst

Location: 

Burnaby, BC, CA, V5G 4S4

Req ID:  44734
Jobs by Category:  Operations
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description

 

Uncover truths, problem solve and transform our business: Be the catalyst for operational excellence

 

Our team and what we’ll accomplish together*

 

The BCX Office of the Chief of Staff, is a new team dedicated to streamlining how Business Customer Experience (BCX) operates, making it easier for us to get work done with less time and effort, enabling our collective success. We provide advice and recommendations for solving organization-wide challenges, reducing risk and simplifying decision-making.

 

Come join our team if you want to seek out truths about how our organization runs and piece together the root causes of our customer’s frustrations and operational process hurdles. We are seeking a Senior Business Analyst to assess, analyze and contextualize critical areas of our business, in order to aid our Sr leadership in decision-making and planning. If you thrive in an environment of continuous learning and diverse themes, then we are the perfect team for you.

 

What you’ll do*

 

In this Senior Business Analyst role, you will get to:

 

  • Collaborate with cross-functional teams and diverse stakeholders to gather requirements, analyze business processes, and propose innovative solutions to complex problems.
  • Synthesize ideas and complex data from various sources to develop comprehensive business cases, impactful presentations and compelling narratives to facilitate informed decision-making at all levels.
  • Leverage your analytical skills to identify trends, patterns, and insights from large datasets, translating these findings into actionable recommendations. Conduct in-depth financial analyses to inform and drive strategic decision-making processes.

 

 

Qualifications

 

  • 3+ years of experience in business analysis, or a similar role in a corporate environment
  • Proven ability to work effectively in cross-functional teams and build strong relationships with stakeholders at all levels
  • Excellent communication and presentation skills, with a proven ability to translate complex data into clear, compelling narratives. Demonstrated experience in creating and presenting business cases to senior leadership. Experience with data visualization tools and techniques to create impactful presentations
  • Solid understanding of financial principles and the ability to perform in-depth financial analyses
  • Strong problem-solving skills with a track record of developing innovative solutions to complex business challenges
  • Strong proficiency in Google Workspace tools, particularly slides and advanced use of Sheets
  • Knowledge of industry trends and best practices in business analysis and financial management
  • Strong attention to detail combined with the ability to see the big picture and think strategically
  • Adaptability and comfort with ambiguity, able to pivot quickly in response to changing priorities
  • Excellent time management skills with the ability to handle multiple projects simultaneously

 

Great-to-haves

 

  • Experience in project management and process improvement methodologies (e.g., Six Sigma, Lean)
  • Strong analytical skills with proficiency in data analysis tools and techniques (e.g., Excel, SQL, Power BI, Tableau)

 

 
Salary Range:  $70,000-$104,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »