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Strategic Program Director (Reliability Centre of Excellence)


Vancouver, British Columbia, CA Burnaby, British Columbia, CA Edmonton, AB, CA Calgary, AB, CA Toronto, ON, CA

Req ID:  8782
Jobs by Category:  Technology Solutions
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular

Join our team

Are you passionate about driving strategy and elevating cross-functional collaboration in a fast-paced, innovation-centric environment? Have you been recognized as an expert in applying your leadership and engagement skills to effectively lead strategic programs in the high-tech sector? 
As TELUS works to continuously enhance the reliability of our technologies, systems and processes, we are looking for an exceptional leader to drive our reliability program, supporting and coordinating key reliability initiatives across TELUS.  
Here’s the impact you’ll make and what we’ll accomplish together

At TELUS, we strive to deliver exceptional experiences for our customers.  We put our customers at the heart of every decision and harness learnings to improve our customer solutions and services. You will play an integral role in helping us advance the processes, technologies and strategies to support our success in this regard.
As Program Director, you will have wide-ranging accountability for managing the delivery of a number of key initiatives contributing to the enhancement of TELUS’ reliability initiatives. Reporting to the VP, Reliability Centre of Excellence, your role will require you to work closely with executives and stakeholder teams.  You will support initiatives within the Reliability Centre of Excellence, including regular program updates to the executive leadership team, reviewing and communicating our reliability risks, project prioritization and the tracking of progress and delivery of the program. You will also be responsible for managing the implementation of training and change management programs.
This role is housed within our team responsible for driving technology innovation at TELUS.  Our team is at the forefront of developing new and innovative technologies and services that will transform the way we deliver solutions to our customers based on the next generation of cloud-native technologies and applications. Our relentless focus on building reliability and resiliency into our operations, technologies and solutions provides the strong foundation required to deliver best-in-class solutions and provide our customers the fastest, most reliable access to the newest services.
Here’s how

  • Collaborate with program stakeholders and subject matter experts (SMEs) to establish and manage project plans and program objectives
  • Coordinate resources, activities, priorities and timelines across a range of program components, ensuring synergy internally and across multiple teams
  • Develop effective tracking and reporting of all program activities, including deliverables, timelines and budgets, and present to senior management and executives on a regular basis
  • Coach and mentor team members on latest project management, development and operations methodologies
  • Develop collaborative working relationships across the organization, while contributing to a positive and trusting work environment

You’re the missing piece of the puzzle


  • You bring 10+ years of experience in project/program management, delivering multiple complex initiatives simultaneously from creation to implementation
  • Top-notch written and verbal communication skills, and the ability to use your technical and interpersonal abilities to connect with a variety of audiences on operational, incident and technology change initiatives
  • Familiarity with TELUS’ networks and operations support systems
  • Ability to forge strong partnerships throughout the organization and influence executives and teams without direct authority
  • Aptitude for managing conflicting priorities, issues, risks, dependencies and changes across multiple projects


  • Advanced experience and skills in project management methodologies, principles and practices
  • Ability to work effectively with various levels of management and cross functional teams
  • Strong interpersonal, communication and presentation skills
  • Organizational and time management skills
  • Attention to detail and a drive to resolve outstanding issues
  • Bachelor’s degree in Business, Finance, Engineering or related field
  • Project Management certification
  • Understanding of DevOps and Agile methodologies
  • Background in technology and/or consulting

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.