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Business Consultant

Location: 

Burnaby, British Columbia, CA Vancouver, British Columbia, CA

Req ID:  20943
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

 

Join our team 


The TELUS Command Centre team is dedicated to providing 24x7 support for incident management within our data centre operations. In a world where the volume of data continues to grow, data management excellence is crucial. Our team is comprised of highly passionate analysts who work tirelessly to detect problems and manage service recovery during complex technology events. We collaborate closely with internal and external IT teams to ensure timely resolution & recovery, while adhering to the TELUS Incident Management process. 
We are a growing team with dynamic strengths who share a real passion for solving complex business problems. We are looking for energetic individuals who are detail oriented, have an Outside-in perspective, and take pride in operational excellence. Candidates for this position will also be required, from time to time, to provide coverage hours for the Shift Manager role.

 

Here’s the impact you’ll make and what we’ll accomplish together


As a Systems Analyst II within our Reliability Centre of Excellence portfolio, you will leverage your technical acumen, creative problem-solving, collaborating and interpersonal skills to take on a broad array of challenges and deliver operational and customer service excellence. 
Our industry and technologies are constantly changing, so an essential part of being successful in this role involves being able to adapt and thrive in an environment of change. On any given day, you will define and manage functional requirements, plan, conduct, direct and configure the analysis of medium level complexity business problems to be solved with automated systems. Work with internal/external stakeholders at a consulting level. If you have insatiable curiosity, relentless drive, and limitless optimism, we’ll be excited to have you join us to tackle some of our biggest opportunities and challenges.

 

Here’s how

 

  • Work in a team environment
  • Provide technical assistance in identifying, evaluating and developing systems and procedures which are cost effective and meet user requirements. 
  • Create documentation of technical requirements. 
  • Configure system settings, content and options; plan and execute unit, integration and acceptance testing; create specifications for systems to meet business needs.
  • Collect data to analyze problems; organize analysis to provide clearly constructed solutions; preparation of program specifications, diagrams and development of coding logic flowcharts.
  • Review detailed design specifications, test plans and user documentation for functional and technical completeness and accuracy. Creates application and technical design specifications for development and support work for medium complexity solutions.
  • Participate in the planning, developing, testing, coordinating, implementation and documenting of computer business applications programs.
  • Respond to and perform impact analysis on incoming service/support requests.
  • Work with diverse internal and external stakeholders to collect data and conduct problem management while being conscious of competing priorities, objectives and resource constraints. 
  • Assist in the continuous improvement of TELUS Command Centre processes and procedures

You’re the missing piece of the puzzle

 

 

  • You hold a post-secondary diploma/certification (Applied Science, Computer Science, Business, English)
  • Distinguished for your exceptional written and verbal communication skills along with an ability to work under minimal supervision
  • Process, change management, project management
  • Excellent decision-maker with focus on service recovery
  • Strong networking and interpersonal skills, highly customer-focused and be able to lead conference calls with authority
  • Proficient skills in Microsoft Office suite (Excel, Access, Word, and PowerPoint), along with Google suite (Drive, Docs and Chat)
  • Commended for your self-motivation, decision-making and conflict management skills
  • 3-5+ years working with technologies used to support services in large and complex Data Centre environments, including demonstrated ability to provide Incident Management support and resolution in a timely manner
  • As a condition of employment, all personnel whose job functions require they work at a Data Centre and/or have access to detailed knowledge of technology related to client service delivery, are subject to a personnel security screening conducted through the Government of Canada and RCMP

 
Great-to-haves

 

 

  • Bilingual (English/French)
  • Background and/or past work experience in telecommunications, data centre, network, corporate security, or systems operations areas will be beneficial during the recovery of an incident
  • Experience using analytic and reporting tools (e.g. Domo, Tableau, Jira, etc.) and the ability to understand complex data as well as providing meaningful insight to others
     

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.