Share this Job

Technical Content Writer


Burnaby, British Columbia, CA Scarborough, ON, CA Edmonton, AB, CA Ottawa, ON, CA Toronto, ON, CA Vancouver, British Columbia, CA Victoria, British Columbia, CA Calgary, AB, CA

Req ID:  31192
Jobs by Category:  Technology Solutions
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular

Join our team and what we'll accomplish together

Create awesome experiences for our team members. 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s software delivery platform experience. We simplify the path to production so teams can focus on what matters most. 

Our team includes full stack developers, scrum masters, testers, product owners, people experience specialists, and others to meet the challenges of software development.

What you'll do

As a Technical Writer for the Technical Center of Excellence, you’ll play a key role in creating and maintaining consistent and up-to-date technical documentation for developers across TELUS. Application of plain language comes easy to you. As a natural storyteller and communicator, you will help drive our technical standards forward through our reference architecture documentation.

In your role, you’ll be responsible for ensuring that our reference documentation is clear, relevant, and jargon-free – and most importantly, kept up to date and well-categorized. 

You will work with product owners and stakeholders to help them refine and refresh their parts of our reference architecture.  You will help with the creation of a logical taxonomy and categorization system for the overall document.

Along with representing our content interests with other teams within TELUS, you’ll know what it takes to deliver a great research and learn experience. To help you execute, you’ll lean on our platform and product teams and other subject matter experts within TELUS CDO

Here’s how

  • Write, proofread and edit technical content for TELUS products, services and projects.
  • Strive for clarity over creativity.
  • Create content to help team members achieve a goal or complete a task.
  • Work with product owners and technical leads to develop accurate documentation.
  • Create content that is thoughtful, consistent and helps team members achieve their learning goals.
  • Uses data to help inform good content decisions for our customers.
  • Contribute to the overall practice culture by sharing learnings and knowledge with peers.
  • Advocate of the practice by building strong relationships with TELUS team members.

What you bring


  • Digital technical content writer with experience working with product and technology teams
  • Have a body of work that demonstrates a depth of skill of writing digital copy 
  • Be someone who can gracefully give and receive feedback
  • Familiarity with content strategy best practices, user experience and technical documentation writing
  • Passionate about modern content practices and methodologies
  • Well-versed in lean digital product development lifecycles
  • Adept at working in a highly-collaborative, lean, agile environment
  • Well-versed in the interplay between business, technical and user needs within the context of creating online content experiences 
  • Highly detail oriented and organized, with exceptional analytical skills
  • Able to communicate content strategy rationale and build consensus
  • Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles.

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.