Bilingual Client Service Manager - TELUS Health

Location: 

Calgary, AB, CA Ottawa, ON, CA Montréal, QC, CA Edmonton, AB, CA Vancouver, BC, CA

Req ID:  42560
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Temporary

Description

 

Temporary position (12 months)

 

Join our team


You’ll be joining the Pomelo by TELUS Health within the Implementations team. Pomelo by TELUS Health is a patient engagement solution integrated to different EMRs within the Telus family. You will be helping our own Telus owned clinics with setting up their online booking, automatic reminders, self-check in, e-forms and other features. 

 

Here's how


A self-motivated, detail-oriented, communicator able to work collaborating and be responsible for:

  • Building effective relationship with internal teams
  • Understanding clinic’s workflow and priorities to best implement our solution
  • Helping clinics optimize their platform usage to work more efficiently
  • Communicating professionally and with transparency
  • Escalating technical issues, when it is not a configuration matter
  • Advocating for the customer internally to ensure optimal customer & patient experience
  • Collaborating with internal teams to drive resolution in a timely manner
  • Ask Questions, assess and challenges
  • Be curious
  • Dig and dig deeper

You're the missing piece of the puzzle

 

Required Knowledge

 

  • 3-5 years experience with a demonstrated ability to work with an EMR at Telus.
  • Working knowledge in one or more of the following areas:
  • Physician office workflow
  • EMR: MedAccess or Medesync
  • Salesforce

 

Required Skills & Abilities

 

  • A commitment to service excellence
  • the ability to keep current with new technology
  • excellent active listening, administrative and organization skills are essential
  • Client service focus
  • Problem solving skills
  • Strong oral and written communication skills: bilingualism (French-English)
  • Tact and diplomacy
Salary Range:  $68,000-$102,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.