Clinical Operations Coordinator - TELUS Health Virtual

Location: 

Calgary, AB, CA, T2G 1S5

Req ID:  39420
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Status: Full Time - Weekday Evenings & Morning Weekends (Wednesday - Sunday)

 

TELUS Health Virtual Care is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. TELUS Health Virtual Care connects more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Registered Practical Nurses, Nurse Practitioners, and Physicians can help patients get the medications they need, obtain referrals to specialists and lab requisitions, and have their health questions answered - 24/7, across the country, in French and English.

At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “How can we help more people?”. This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause.

TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible.


Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.


THE OPPORTUNITY

Reporting to the Operations Manager, a Clinical Operations Coordinator helps us organize excellent and timely care delivery across the country. Primary responsibility is maintaining our clinical schedule and ensuring 24x7 service availability across the country. Hours based on team needs between Saturday to Wednesday. 
 

RESPONSIBILITIES

The primary responsibility of the Operations Coordinator is high focus on clinician scheduling, providing support to the daily operations– our operations are increasingly complex – 24x7 availability, 13 jurisdictions, 6 time zones, nearing 700 providers. Key responsibility of the Operations Coordinator is to ensure service availability by maintaining and booking clinicians based on-demand, capacity utilization, and scheduling templates. This requires long-term planning but also day-to-day flexibility as needs and availability change based on consultation volumes.

 

 

Qualifications

  • Healthcare interest or experience a plus
  • Excellent interpersonal skills - friendly, approachable, customer-service orientation        
  • Ability to establish and maintain strong relationships; both internally and externally 
  • Ability to juggle multiple priorities with a positive and solution-oriented mindset
  • Ability to roll with the punches; working at a high growth company means you will be managing change, jumping into new challenges, and adapting to curve balls
  • Proficiency in Excel or Google sheets
  • Strong organizational, detail-orientation, multitasking, and problem-solving skills
  • Takes ownership to complete tasks from start to finish
  • High comfort level with IT systems mandatory (Windows and Mac OS) 

 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. 

 

 

Salary Range:  $23-$34
Performance Bonus or Sales Incentive Plan:  0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.