Business Analyst II - Resource Strategy Performance Analysis and Excellence Team

Description

Create better business outcomes with your analytical acumen and creativity.

Join our team

The Resource Strategy Performance Analysis and Excellence Team is looking for a talented, driven, passionate individual with strong analytical and interpersonal skills.

We love to turn data into stories – stories about saving customers time and effort, saving money that had fallen through the cracks, success stories about insights created with new technologies, but most importantly stories about our customers and how we can enhance their experience. Our culture fosters collaborating, learning and out-of-the-box thinking in a fast-paced environment. Come help us make the TELUS customer experience awesome!

Here’s the impact you’ll make and what we’ll accomplish together 

• Aid in growing our business with the courage to innovate and embrace change in our business intelligence capabilities and embody the spirited teamwork necessary to support stakeholders across a wide variety of teams
• Use data to understand and resolve complex business challenges and provide timely insights
• Facilitate/liaise at all levels within our business as well as associated stakeholders to gather, validate and assess business requirements for projects to achieve a successful, collaborative solution and/or plan of implementation
• Recommend and assess key business opportunities to drive efficiencies, improve processes, reduce unnecessary customer contacts, and enable agents to increase productivity and quality of customer interactions

Here's how 

• You have an optimal mix of business and technical skills honed in a high performance data driven business
• You have strong business analysis, problem solving and critical thinking skills
• You must be willing to roll up your sleeves and get close to the data
• You have an extraordinary ability to build relationships, collaborate, and influence across multiple teams
• You are self-motivated and can take decisive action by assessing risk-adjusted options and prioritization across a multiple of concurrent projects and work streams
• Your have a real passion for working in a dynamic, high performance culture and for building, operating, and transforming new businesses
• Ability to think outside-of-the-box and implement contrarian ideas to standard practices entrenched in a traditional industry
• You have a focus on continuous learning and development across multiple domains including industry best practices, technology trends, and customer experience opportunities
• Have grit! You use your influence and network to get what you need to deliver solutions

Qualifications

You're the missing piece of the puzzle

• 2+ years of project management/business analysis knowledge & experience
• University degree and/or equivalent combination of experience and education
• Experience dealing/communicating effectively across different areas of the organization
• Expertise in Microsoft Office and Google applications (Excel, Sheets, Slides, Doc’s, Visio)
• Experience developing and implementing business improvement solutions
• Knowledge in Six Sigma or Agile methodology experience will be considered an asset
• Experience in a Call Centre environment and knowledge will be considered an asset
• Creative/innovative thinking