Community Enablement Director - Fibre Build

Description

Join our team and what we'll accomplish together

We are seeking a highly motivated Community Enablement Director to play a pivotal role in enabling and accelerating our fibre network build program. This role owns the critical intersection between network delivery and market activation and is central to establishing strong partnership with internal and external stakeholders. This role will create a strong interlock between Network Build and Go-To-Market teams and will be accountable for translating construction progress into successful, trusted market entry. By orchestrating cross-functional execution, proactively mitigating risk, and maintaining a strong external and internal lens, this leader ensures every build delivers not just infrastructure, but sustained customer adoption, brand trust, and commercial performance.

Key Responsibilities

• Own the Build-to-Market Transition - Serve as the accountable leader for the seamless handoff from network build to Go-To-Market activation, ensuring readiness across processes, and timing.
• Orchestrate Cross-Functional Alignment - Align Construction, Marketing, Sales, Customer experience, and External Affairs around a shared market-entry plan, resolving trade-offs and dependencies to protect launch velocity and outcomes.
• Safeguard Community Sentiment and Brand Trust - Ensure community engagement, communications, and on-the-ground presence during build phases reinforce trust and positively shape local sentiment ahead of commercial launch.
• Translate Build Progress into Market Advantage - Convert real-time build milestones into targeted, market-ready activation plans that maximize pre-sale performance, demand capture, and early adoption.
• Set Standards for Market Readiness - Define and govern clear readiness criteria (build completion, permitting, messaging, channel enablement) required to trigger Go-To-Market activation.
• Proactively Identify and Mitigate Risk - Anticipate and address risks across construction delays, community issues,  triage escalations, competitive response, and customer experience gaps before they impact brand or revenue. 
• Enable Feedback Loops and Continuous Improvement - Establish closed-loop feedback between field teams, community stakeholders, and commercial leaders to continuously refine market entry, messaging, and customer experience.
• Act as Executive Point of Escalation - Serve  to resolve cross-functional conflicts and critical market issues, providing clarity and direction to maintain confidence and forward motion.

Advanced knowledge of English is required because you will most of the time interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Qualifications

What you bring

• Bachelor’s degree in Business, Public Administration, Engineering, Planning, or a related field (or equivalent experience)
• 7+ years of experience in community relations, infrastructure development, or telecom/fibre build projects and customer experience programs
• Strong knowledge of municipal and utility coordination processes
• Demonstrated ability to navigate complex government and community environments
• Experience working with programs at the municipal/provincial/federal level is a strong asset
• Excellent communication, negotiation, and relationship-building skills
• Proven ability to manage multiple priorities and deliver results under tight timelines

What We Offer

• Opportunity to shape and accelerate critical fibre infrastructure across key communities
• Collaborative environment with cross-functional teams focused on execution excellence
• Competitive compensation and benefits package
• A role with direct impact on the success of one of the largest fibre build programs in the region