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Consultant - Complex Solutions | TELUS Smart Security & Automation


Calgary, AB, CA Quebec City, Quebec, CA Vancouver, British Columbia, CA Edmonton, AB, CA Montreal, Quebec, CA Toronto, ON, CA

Req ID:  23189
Jobs by Category:  Security & Automation
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular



TELUS has become the #1 market leader in the Smart Security & Automation industry in Canada—transforming the way we bring convenience and peace of mind to our customers' lives.


The TELUS Custom Security & Systems (TCSS) team is bringing the power of our smart-technology and automation to life by standardizing and expanding our national capabilities and providing custom solutions for both our customers’ businesses.


As we grow, we continually strive to improve – and we need an agile, analytical and highly motivated individual to be a part of our team and help bring the power of smart-technology to life for our customers.


Here’s the impact you’ll make and what we’ll accomplish together


You will be the go-to resource on our team for developing complex physical security solutions, providing subject matter expertise to a broad group of internal stakeholders and participating in internal and external working groups.


The team will look to you for your expertise, guidance and support. In this role you will work with our customers and our sales team to assess customer needs, demonstrate product capabilities, and design custom physical security solutions for our customers.


Once we sign the deal, you will support knowledge transition to post-sales implementation and delivery teams to ensure successful delivery of projects.


Here is how:


Your daily activities will include collaborating with potential customers and internal sales teams to design complex security solutions based on our customer's technology and business needs while supporting our delivery team with any necessary knowledge transfer of the solutions you've designed.


To succeed in this role, you will bring your passion for security and demonstrated experience in technical solution consulting. You’ll be self-motivated, have a proactive approach to work, and able to multi-task effectively in cross-functional teams.





You're the missing piece of the puzzle


You are likely in a similar technical solution design role today, with many of the talents and experience items, below:


  • You bring exceptional technical aptitude to the role
  • You have a knack for communicating complex technical design in a way that is easy to understand
  • You're a whiz at navigating matrix organizations to get things done on tight timelines
  • You have a strong technical background in physical security systems including: Video, Access Control, CCTV and Alarm Monitoring
  • You have demonstrated ability to develop technical recommendations, solutions, and proposals to meet customer requirements
  • You can communicate the solution design and value to key decision makers
  • You have an ability to collaborate with internal team members to prepare customer proposals
  • Excellent communication and presentation skills with the ability to convey clear, concise, compelling visuals and messages appropriate for the audience including leadership and executive-level presentations
  • You are commended for your ability to demonstrate a “can-do” attitude that fosters a positive and productive working environment 
  • You are an exceptional collaborator, relationship builder and influencer
  • Proven leadership with the ability to influence, facilitate and support




We’re especially motivated to connect with people who have one or more of the following experience or acumen points:


  • 8-10+ years of professional security work experience
  • Expertise across a broad range of physical security products
  • Bilingual E-F always appreciated, as is other language capabilities and cultural backgrounds 
  • Experience with Immix and/or Genetec products and services
  • Experience with designing security solutions for large, complex commercial sites
  • Comfortable using design and markup tools, such as Bluebeam
  • Experience supporting a sales team 


Please note that this position can be performed remotely; it’s not a requirement to be in any specific city or province, though the team member must be in Canada. 

#LI-Remote #LI-Hybrid



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.