Deployment & Completion Clerk III
Calgary, AB, CA Vancouver, British Columbia, CA
Description
Position Overview and Responsibilities:
As a member of our Future Friendly Home team, you will have direct internal and external customer contact to facilitate and satisfy customer requirements for installation and repair of services. You will be responsible for updating customers on the status of their field appointments as well as invoking contingencies, performing system overrides and updating of service requests as applicable.
What's in it for you?
In addition to a competitive hourly rate of $21.44, you will be entitled to many of the attractive benefits that accompany TELUS team membership. You will be required to work a variety of shifts. Schedules are based on a weekly rotation, with the majority of shifts falling within the regular hours of operation:
- 7:00 am – 8:00 pm (Monday to Friday);
- 7:00 am – 6:30 pm (Saturday and Sunday including holidays)
Please note this is considered a part-time temporary position, with potential for full time hours.
The start date is in April and the end date is in September. You will be scheduled for a minimum 25 hours each week, up to a maximum of 37.5 hours. Your schedule will be posted in advance.
Training may be completed in office, in order to be considered for this position, candidates are required to be located in Calgary or Vancouver or within 150kms of either location.
Qualifications
Required Knowledge:
- Working knowledge of Personal Computer business software and/or corporate systems
- Knowledge in Microsoft Word, Excel and Outlook
Required Skills & Abilities:
- Good judgment in discerning priority and non-priority issues making decisions based on logical assumptions and factual information
- Ability to investigate and resolve issues through the use of sound judgment
- Ability to effectively compile information, analyze data and make sound judgments
- Maintain a high degree of accuracy and attention to detail
- Must possess keyboarding skills
- Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
- Must possess Personal Computer navigational skills
- Demonstrated professional oral and written communications skills
- Fluent in English
- Self-motivated, work well with minimal or no direct supervision
- Ability to effectively handle both favourable and unfavourable customer interactions
- Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
- Ability to work effectively in a team environment and collaboratively with other departments
- Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
- Demonstrated ability in planning and organizing to meet scheduled deadlines
- Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
- Must meet applicable pre-employment testing and training requirements
Additional Desired Skills and Abilities:
- Working knowledge of service order provisioning, repair workflow and related systems is an asset
- Course work in the telecommunication field/call center environment would be an asset
- Successful experience in a customer service and/or call centre environment