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Deployment & Completion Clerk III


Calgary, AB, CA Vancouver, British Columbia, CA

Req ID:  32511
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Full Time
Schedule:  Temporary


Position Overview and Responsibilities:

As a member of our Future Friendly Home team, you will have direct internal and external customer contact to facilitate and satisfy customer requirements for installation and repair of services. You will be responsible for updating customers on the status of their field appointments as well as invoking contingencies, performing system overrides and updating of service requests as applicable.

What's in it for you?


In addition to a competitive hourly rate of $21.44, you will be entitled to many of the attractive benefits that accompany TELUS team membership. You will be required to work a variety of shifts. Schedules are based on a weekly rotation, with the majority of shifts falling within the regular hours of operation:


  • 7:00 am – 8:00 pm (Monday to Friday);
  • 7:00 am – 6:30 pm (Saturday and Sunday including holidays)


Please note this is considered a part-time temporary position, with potential for full time hours. 

The start date is in April and the end date is in September.  You will be scheduled for a minimum 25 hours each week, up to a maximum of 37.5 hours. Your schedule will be posted in advance. 

Training may be completed in office, in order to be considered for this position, candidates are required to be located in Calgary or Vancouver or within 150kms of either location.




Required Knowledge:

  • Working knowledge of Personal Computer business software and/or corporate systems
  • Knowledge in Microsoft Word, Excel and Outlook

Required Skills & Abilities:

  • Good judgment in discerning priority and non-priority issues making decisions based on logical assumptions and factual information
  • Ability to investigate and resolve issues through the use of sound judgment
  • Ability to effectively compile information, analyze data and make sound judgments
  • Maintain a high degree of accuracy and attention to detail
  • Must possess keyboarding skills
  • Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
  • Must possess Personal Computer navigational skills
  • Demonstrated professional oral and written communications skills
  • Fluent in English
  • Self-motivated, work well with minimal or no direct supervision
  • Ability to effectively handle both favourable and unfavourable customer interactions
  • Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
  • Ability to work effectively in a team environment and collaboratively with other departments
  • Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
  • Demonstrated ability in planning and organizing to meet scheduled deadlines
  • Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
  • Must meet applicable pre-employment testing and training requirements 

Additional Desired Skills and Abilities:

  • Working knowledge of service order provisioning, repair workflow and related systems is an asset
  • Course work in the telecommunication field/call center environment would be an asset
  • Successful experience in a customer service and/or call centre environment



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.