Design Specialist II

Description

Join our team and what we'll accomplish together

The Fibre Networks team is looking for a dynamic, enthusiastic and driven individual with a proven track record to join our New Growth Markets (NGM) team. This team blends their mastery of network implementation with a passion for ongoing success and a pioneering mindset around technical innovation. We embrace an ambitious yet friendly and open-minded culture that has supported our evolution into one of the most engaged and operationally reliable teams in the TELUS PureFibre Community.

As a Design Specialist II, you will be working with a number of internal teams including Planning, Project Management, Construction, Marketing as well as our partners. You will play a key role in executing and delivering complex implementation projects. In this role, you will collaborate across business units, and with key stakeholders to execute on initiatives with high complexity and/or business impact. Your expertise will help us drive innovation and continuous improvement in fibre delivery to our customers. You will be accountable for end-to-end project delivery, within a highly collaborative and capable group of team members.

What you'll do

• Track and move projects through various milestones.
• Manage relationships and deliverables for partner vendors and internal stakeholders.
• Review business escalations and solve for customer services.
• Analyze data, summarize and track information, and create reports and presentations.
• Establish new business processes and lead innovations to improve schedule cycle time, budget, reliability and engagement.
• Oversee external partners' performance on quote, design and build activities.
• Ensure Issued for Construction (IFC) schedules and deadlines are monitored and adjusted appropriately.
• Liaise with internal and external customers to determine needs and negotiate issues to resolution.
• Maintain continued focus on reducing OPEX spending.
• Participate in regular meetings with partners to review progress, schedule impacts and technical concerns.
• Respond to and resolve customer complaints and engineering matters.
• Maintain quality standards for engineering designs.
• Cultivate internal relationships with project managers, planners, marketing, engineering managers, and construction teams to ensure smooth workflow and strategic alignment with priorities.
• Consult as an engineering expert regarding engineering design & process, detailed system use, corporate and regulatory policy regarding TELUS infrastructure provisioning.
• Run and analyze reports to identify gaps and opportunities as well as forecasts.
• Coordinate concurrent projects and multiple resources to efficiently allow engineering resources to retire workload.
• Provide a single point of contact for external departments for projects and programs as required.
• Lead and participate in the development and preparation of financial analysis, studies, reports, and associated presentation material.
   

Qualifications

What you bring

• Bachelor's degree in Business, Computer Science, Engineering, or equivalent education and/or relevant experience.
• Minimum 3-5 years' work experience managing projects or leading cross-functional teams.
• Experience managing large-scale projects with multiple stakeholder groups.
• Experience dealing with ambiguous requirements and translating them into concrete project outcomes.
• Demonstrated leadership, problem solving, negotiation, communication and analytical skills.
• Excellent communication and collaboration skills - you can translate complex technical topics into easily understood concepts for our stakeholders and team members.
• Highly motivated, creative and self-sufficient with the ability to work successfully under pressure.
• Stakeholder management experience including senior executives is an asset.
• Working knowledge of municipal and civil policies and procedures with a high level of knowledge of accepted engineering standards and practices to provision the network.
• Experience with PureFibre infrastructure and general engineering processes and regulatory policies currently in use.
• Detailed engineering knowledge of a suite of design systems and tools including SAP, AutoCAD, SpatialNet with specific experience producing designs based on sound engineering economic analysis and following guidelines established by network standards.
• Demonstrated ability in planning and organizing to meet scheduled deadlines and the ability to effectively interact with external customers.
• A proven track record to work effectively in a team environment and collaboratively with other departments.
• Demonstrated effective oral and written communications skills coupled with a strong working knowledge of Microsoft Office: Word, Excel, PowerPoint, Google Suite.
• Must follow safe work practices and abide by all safety rules & regulations.

Great-to-haves

• Experience with software such as: JIRA, DOMO, FieldGlass, SAP, SpatialNet, CircuitVision.
• Knowledge of Outside Plant network estimation.
• Data analytics to be able to provide insights of business, finance and projects.
• Knowledge of safety and environmental policies & regulations.
• Professional Engineer (P.Eng.) with Association of Professional Engineers and Geoscientists of Alberta (APEGA), currently or on-track.