Director, Pension & Benefits


Calgary, AB, CA, T2G 1S5 Burnaby, BC, CA Edmonton, AB, CA Montréal, QC, CA Toronto, ON, CA Vancouver, BC, CA

Req ID:  40153
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  People & Culture
Status:  Full Time
Schedule:  Regular



Ready to be a part of an innovative team that is an industry leader in Total Rewards?


Join our team!


Reporting to the VP, Total Rewards, the Director of Pensions & Benefits will take on overall responsibility for TELUS Pension & Benefits strategy and plan design. They will sit alongside and collaborate with external partners to develop and implement strategies that enhance the total rewards and the well-being of TELUS team members.




Strategy: Provide thought leadership to design, develop and implement progressive policies to achieve financial, strategic and team member experience objectives. Leverage best-in-class technology and strategic partnerships to enhance the team member value proposition and retain top talent across our diverse team member base.


Communications: Integrate Benefits and Pensions programs within TELUS Well-being and amplify team member’s understanding of key features through thoughtful and timely communications strategies (including pension plan amendments and Board presentations). Ensure compliance on all applicable provincial, federal and state employment standards, laws and regulations.


Budget ownership and risk management: In close partnership with Finance and governed where appropriate by Pension Committees, manage multi-million dollar annual benefits and pension budgets through effective plan design and risk management.


Executive SPOC and escalations: Provide timely and confidential expertise directly to TELUS executives on wide-ranging sensitive and personal issues. Manage all benefits and pension related escalations, including arbitrations and legal action.




  • Annual budget process (January)
  • Benefits – continued optimization of the plan with full benefits review in 2025
  • Defined Contribution Plan - increase awareness of the financial planning / advice and the Decumulation program available to team members
  • Team recruitment, development and overall leadership
  • Contractor benefits assessment
  • Global benefits framework for TELUS Health & TELUS Agriculture







A track record of successfully leading a pensions & benefits function within a dynamic, large complex company who has assisted the strategic planning and execution of new pension/benefits programs. Brings proven people management experience and a track record working with senior executives including C-level. A demonstrated ability to relate to the broad business issues and has implemented programs and processes that are practical, drive growth and deliver value for the business.




Advanced understanding of the principles, concepts and practices of pension and benefit plan administration and experience managing large corporate budgets. Familiarity with relevant acts, legislation and guidelines as they pertain to pension and benefit plans. Experience developing communication strategies that enable team members to understand the value of their benefit and pension plans. Experience managing relationships with third party administrators and carriers, including negotiation of contracts and financial terms. Demonstrated ability to implement controls and manage risk.


Business Acumen


Strong business acumen with the ability to strategize and provide critical thinking and judgment as needed to evaluate complex situations and solve problems. Consistently evaluates decisions in terms of impact on the business, its strategy and its brand. A strong client orientation.


Acts with the future in mind; anticipates and considers external events and trends in the employment market environment to develop strategies.

Team Leadership

A collaborative and motivating leader who provides clear direction to their team, but allows them the freedom to develop new ideas. Sets and achieves appropriate targets and maintains a high standard of performance. Excellent judgment and demonstrates decisiveness, while influencing others in a way that results in acceptance, agreement and constructive collaboration.


Strong leader with a proven track record of building highly engaged/high-performing teams and fostering talent through learning.


Building Relationships and Using Influence


A superlative communicator who is both detail and relationship-oriented, and who will quickly develop credibility and rapport externally and internally with the team and other departments in a humble and respectful manner. Smart and effective collaboration skills to drive innovation within and across teams. A demonstrated ability to develop and manage relationships with key constituencies.


Advanced communication skills – verbal, written, presentation and storytelling


Can influence and persuade using data, well thought out analysis and articulating a vision of what is possible. Strong consultative, influencing and negotiation skills with superior ability to build collaborative relationships across all levels. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and tailor key messages and presentation style to multiple audiences.



Salary Range:  $132,000-$198,000
Performance Bonus or Sales Incentive Plan:  30%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2023 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.