Apply now »

Director- Data COE - DOTComm (Digital-Omnichannel Transformation & Commerce)

Location: 

Calgary, AB, CA, T2G 1S5

Req ID:  49548
Jobs by Category:  Operations
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

Join the DOTComm team TELUS, where we're on a mission to reimagine omnichannel experiences and make digital the channel of choice. We're focused on creating seamless, personalized, and intuitive experiences that drive digital engagement, e-commerce growth, and conversion improvement. Through our customer-centric approach, we aim to optimize investment  and improve our customer’s ability to seamlessly interact across all of our touchpoints. As part of the Consumer Channels organization, our team is guided by a vision to drive market leadership and unlock the potential in our communities, customers, and team members. If you're passionate about digital innovation and customer experience, we'd love to have you join our team!


What you'll do


Reporting to the VP, DOTComm, you will lead the transformation of TELUS's data management capabilities by establishing and directing a centralized Data Centre of Excellence. Drive strategic data governance, architecture, and stewardship to enable seamless, hyper-personalized customer experiences while supporting data-driven decision-making across Marketing, Customer, and Channel functions. 


Key responsibilities:

Strategic Leadership & Transformation

  • Establish and lead a centralized Data COE driving omni-channel transformation and data-driven culture across CMC functions
  • Develop comprehensive data strategy aligned with business objectives and provide strategic guidance on data product prioritization


Data Governance & Architecture

  • Design unified data architecture and governance frameworks, consolidating fragmented systems and eliminating platform duplication
  • Implement Data Product Owner framework across key domains (Rep Interaction, CX, Campaign, Transaction) with clear accountability structures


Team Leadership & Development

  • Lead and develop 25+ data professionals including architects, analysts, and stewards while fostering cross-functional relationships with CIO, CPO, and business units
  • Build Data Product Owner capabilities and establish talent development programs across the organization


Operational Excellence & Analytics

  • Oversee end-to-end data lifecycle from collection to visualization, ensuring standardized practices and quality metrics
  • Direct Value Management Team to analyze transactional data and deliver actionable insights for revenue/margin optimization and strategic decision-making
     

Qualifications

What you bring

  • Requires a Bachelor's degree in Data Science, Computer Science, Engineering, or Business (Master's preferred) with 10+ years in data management/analytics and 5+ years leading large data teams.
  • Must have proven experience establishing and scaling data governance frameworks in large organizations with deep understanding of data quality management and compliance.
  • Needs expertise with cloud data platforms (GCP, AWS, Azure), modern data architecture patterns (data lakes, data mesh), and familiarity with visualization tools and ML/AI capabilities.
  • Requires experience with enterprise data architecture, platforms, modern data stack technologies, and preferably background in telecommunications or data-intensive industries.
  • Must demonstrate ability to lead transformation initiatives, manage cross-functional stakeholders, and build high-performing teams in matrix organizations.
  • Strong business acumen to translate technical capabilities into business value and excellent communication skills for executive-level presentations.
Salary Range:  $128,000-$192,000
Performance Bonus or Sales Incentive Plan:  30%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »