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L3 Digital Product (Communication Experience Designer)

Location: 

Calgary, AB, CA, T2P 1M6

Req ID:  49787
Jobs by Category:  Technology Solutions
Job Function:  Communications
Status:  Full Time
Schedule:  Regular

Description

 

L3 Digital Product Owner – Create personalized, automated, and meaningful customer and team member communication experiences.

 

Join our team…

 

Communications are an integral and critical element to delivering on TELUS’ brand promise, and truly putting customers first. Under Customer Experience Automation & Enablement, the Enterprise Communications Product Strategy team is at the forefront of the design and enablement of industry-leading customer communication experiences and capabilities through automation and AI.

 

Here’s the impact you’ll make and what we’ll accomplish…

 

Together, we'll sculpt and scale an ecosystem of tools, platforms, capabilities, and the experiences you design, to drive meaningful, personalized, and contextual customer interactions, with the goal of maximizing sales, and reducing cost to serve.

 

What you’ll do…

 

  • Facilitate cross-functional, collaborative meetings to garner business knowledge and formulate transformational communication solutions
  • Design, test, and deliver new automated experiences and capabilities, leveraging a variety of one-way, two-way, and AI powered platforms
  • Act as custodian of the customer experience, driving only the best, most meaningful solutions possible
  • Use your keen business and analytics sense to understand business needs, get to root causes, and inform solution strategy
  • Liaise between business units, development teams, and vendor companies to develop new communication and support experiences
  • Apply change management principles and leverage strategic communication plans to achieve buy-in
  • Maintain a strong understanding of TELUS applications, products and services, organizational delivery capabilities, and end-to-end processes
  • Maintain awareness of industry trends and technology available that would, if implemented, result in operational improvements, drive sales, or unlock industry-leading capabilities

 

 

Qualifications

 

What you bring…

 

  • Flexible presentation & communication skills for a wide range of working team and executive audiences
  • The ability to lead, collaborate with, and influence large cross-functional teams
  • A proven track record for consistently delivering results and effectively meeting program milestones
  • 3-5 years of experience working on complex projects and / or a robust knowledge of key areas of our business
  • Experience completing root cause analysis and proactively forming recommendations for experience improvement
  • Able to take ownership of, and solve, moderate to complex problems
  • Leverage TELUS’ applications to develop solutions that meet or exceed business requirements
  • A focus on results, ensuring operational and revenue impacts are achieved

 

Great to have…

 

  • Vendor management experience
  • Value chain systems architecture knowledge
  • Experience with facilitating API development
  • Adobe suite experience (ACC, AEP, AJO, CJA, etc)
  • TELUS delivery systems experience (NetCracker, FIFA, Click / Panorama, WFM)
  • Marketing and/or marketing systems experience (BOAT, DBM, NBO, etc.)

 

 
Salary Range:  $82,000-$124,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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