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Learning Specialist - Virtual position


Calgary, AB, CA Vancouver, British Columbia, CA Edmonton, AB, CA

Req ID:  26702
Jobs by Category:  Operations
Job Function:  Operations
Status:  Full Time
Schedule:  Regular



Learning Specialist Overview:


Communications & Learning Solutions is looking for an experienced instructional designer and content developer to join our Content Development team. In this role, you will be using your strong communication skills in collaboration with subject matter experts to create engaging digital learning experiences. In addition, your expertise will help us drive further innovation and continuous improvement to the learning experiences and information we use to support our TELUS team.


Content creation is the backbone for a strong learning and development experience for our frontline team members across BC and Alberta. As a content designer and developer, you will create engaging and impactful content that drives behavioral change and skill adoption in the field to help us reach our organization's strategic goals.


This position reports to the Manager, Development and is accountable for the creation of learning content to support technical training for Technicians. You will:


  • Build important reference material and interactive eLearning courses in collaboration with stakeholders, subject matter experts, and your peers on the team
  • Complete important content updates as we shift our content into a self-serve digital format
  • Create engaging labs and activities for digital and experiential learning courses
  • Share ideas & collaborate with your peers to drive meaningful innovation into our digital learning products


About Communications & Learning Solutions:


Communications & Learning Solutions is a team of highly skilled professionals committed to driving continuous learning and growth for our most valuable resource, our TELUS team. We embrace lean and agile methodologies to help drive efficient and effective learning experiences. We do this by providing the right training, at the right time, using the right methodology. We are continuously looking for opportunities to innovate and introduce new digital learning formats into the learning experiences that we create. We celebrate our failures and see them as opportunities to learn. We are passionate about collaboration and working in partnership with our stakeholders and peers to meet business-learning needs.


We want to work with people who:


  • Have a passion for learning and development
  • Are determined to build creative adult learning solutions in both digital and experiential formats
  • Thrive in a fast-paced and changing environment
  • Are forwarding thinking and willing to try new ideas
  • Clearly see things from the perspective of our customers (field technicians) 
  • Are driven to continuously learn new skills


What can you expect from us?


  • Supportive team culture with strong collaboration across the team 
  • Passionate and focused environment open to new ideas and thoughts





What YOU Bring:


  • A Bachelor’s Degree or higher – preferably in Education or a related degree
  • 2-4 years of experience as a learning professional with expertise in
    • Instructional design
    • Adult learning principles and techniques
    • Collaborating with subject matter experts
    • G Suite applications
    • Articulate Storyline 360
    • Xyleme LCMS authoring (considered an asset)
    • Graphic design (considered an asset)
    • Video development (considered an asset)
  • Excellent communication and collaboration skills 
  • Writing skills for technical and non-technical audiences 
  • A strong understanding of digital, virtual and experiential learning best practices
  • Demonstrated track record of managing multiple projects from start to finish
  • Strong time management & priority management 
  • The ability to influence people that you have little or no authority over
  • A real desire to put the customer first
  • A natural curiosity demonstrated by being a lifelong learner
  • A habit of looking for new ways to do things


What YOU Get:


  • Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and after-hours educational assistance, flexible benefit plan with many innovative options and programs, DC Pension, and more
  • Virtual Position with flexible work styles option



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.