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Manager, Mobile & Home Program Management

Location: 

Calgary, AB, CA Toronto, ON, CA

Req ID:  51942
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

We're looking for a strategic program leader to architect and drive the success of our National Mobile & Home program — ensuring as many TELUS customers as possible enjoy the full value of both home and mobility services with us.

 

While our acquisition and base marketing teams focus on customer-facing strategies, you'll build the infrastructure that enables the organization to thrive. You'll own governance structures, performance management, data enablement, customer journey mapping, and capital investment oversight. Your work will integrate Mobile & Home outcomes into our business-as-usual operations, uniting diverse stakeholders around a common vision.

 

You'll lead a talented, multidisciplinary team across program management, business intelligence, financial analysis, and cross-functional coordination. Together, you'll translate performance data and market insights into frameworks that drive revenue growth, household penetration, and customer lifetime value.

 

Reporting to the Director, Commercial Internet and Mobile and Home, we're seeking a leader who thrives in ambiguity, champions cross-functional collaboration, and drives complex initiatives from concept to completion. 

 

Performance Management & Governance

 

  • Establish, track, and socialize core KPIs that measure national Mobile & Home program health and growth such as M&H basegrowth, churn and ARPU and HH management

  • Support senior leadership with compelling performance updates, executive reviews, and strategic recommendations

  • Lead Mobile & Home target setting for acquisition and base management, interlocking with channel planning and home and mobility marketing teams on sales distribution

  • Monitor and report on the size and composition of Mobile & Home, home-only, and mobility-only customer bases, including penetration metrics

  • Drive weekly performance reviews covering gross adds, deactivations, and net growth

 

Data Strategy & Business Intelligence

 

  • Partner with Business Intelligence to advance Mobile & Home data capabilities and analytical insights

  • Advocate for dashboard evolution that reflects identified core KPIs and enables real-time decision-making

  • Champion new data sources that deepen understanding of customer opportunity and key segment composition

  • Translate complex data into clear, actionable insights that inform strategy and execution

 

Program, Initiative & Capital Management

 

  • Collaborate with Value Proposition teams to evolve the Mobile & Home offering for TELUS customers

  • Drive sales system simplification and enhancements across mobile and home touchpoints

  • Partner with commercial and pricing teams to streamline and strengthen Mobile & Home value propositions

  • Lead channel-specific programs including compensation design, sales process improvements, and channel playbooks

  • Own and evolve the Mobile & Home bundling strategy, ensuring seamless enablement across the organization

 



 

Qualifications


What you bring

 

Experience

 

  • 7+ years in program management, commercial operations, or strategic planning roles within telecommunications, technology, or related industries

  • People leadership experience building and developing high-performing, cross-functional teams

  • Proven track record managing complex, multi-stakeholder initiatives with measurable business impact

  • Success driving organizational alignment and change management across diverse teams

 

Skills

 

  • Strategic program leadership: Ability to design and implement governance structures that enable large-scale initiatives to succeed

  • Analytical excellence: Transform complex performance data into clear frameworks, dashboards, and actionable insights

  • Collaborative influence: Skilled at driving results across organizational boundaries without direct authority

  • Communication mastery: Deliver compelling storytelling to executive audiences and translate strategy into operational execution

  • Industry knowledge: Understanding of telecommunications bundling strategies, customer lifecycle management, and the Canadian market landscape

 

 

#LI-REMOTE

 
Salary Range:  $94,000-$142,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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