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Manager - AI Innovation Hub

Location: 

Calgary, AB, CA Edmonton, AB, CA Toronto, ON, CA Vancouver, BC, CA Mississauga, ON, CA Montréal, QC, CA, H3B 1S6 Burnaby, BC, CA

Req ID:  53436
Jobs by Category:  Technology Solutions
Job Function:  Communications
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

This is an exciting opportunity to lead the CSD AI Innovation Hub within Customer Solutions Delivery (CSD). Composed of data scientists, engineers and developers, our highly agile team is revolutionizing operations by designing AI-driven software solutions that deliver customer experience improvements, operational efficiencies and revenue growth. Our AI Hub is the go-to destination for autonomous and creative professionals passionate about creating measurable value across our national operations. 

 

What you’ll do


As Manager of the team you will collaborate with business leaders and team members  to identify high-impact opportunities and socialize data-driven solutions. Drawing on your knowledge of system architecture and data science, you will work with your team to design and build workflows, applications and APIs that leverage SOTA methodologies - especially in the arena of LLMs and Agentic AI.  The ideal candidate will have a proven track record of applying AI to solve real business problems. This individual must possess a passion for uniting people and ideas and the ability to inspire teams to achieve measurable business impact.


Your Responsibilities

 

  • Leadership & Team Management: Lead, mentor, and grow a diverse team of AI and data professionals. Foster a positive, collaborative, and high-performing team culture by driving ownership, experimentation, technical rigor, and measurable business impact, all while strategically balancing competing priorities.
  • Data Strategy & Applied AI Leadership: Drive the strategy, architecture, and deployment of advanced AI and machine learning (including large language models) to turn raw, unstructured data (like notes and transcripts) into actionable insights, and to build reliable, intelligent systems that automate complex tasks for operational teams. Oversee the entire technical solution lifecycle, ensuring all solutions are designed for seamless integration into the current production environment, built for scale and performance, and maintainable over the long term.
  • Communication & Collaboration: Act as a bridge between technical teams and business stakeholders. Communicate complex technical concepts in a clear, accessible way. Build strong relationships across functions to ensure alignment and adoption of AI initiatives.

Qualifications


What you bring

 

  • 3+ years of experience leading data science or AI/ML teams, with proven team management and mentoring success
  • Advanced degree in Computer Science, Engineering, Data Science or a related discipline
  • Practical experience designing and deploying LLM-powered systems
  • Solid understanding of data engineering principles, including ETL/ELT pipeline design, data modeling, SQL, data quality controls, and integration with modern data warehouses
  • Strong backend development experience in Python, including building and deploying APIs 
  • Experience designing end-to-end systems that connect data pipelines, models, APIs, and user-facing applications into cohesive, maintainable architectures
  • Familiarity with cloud platforms (GCP), containerization (Docker), Kubernetes, CI/CD pipelines, and production monitoring practices
  • Strong systems-thinking mindset and the ability to translate strategic business objectives into scalable, AI-powered solutions
Salary Range:  $109,000-$202,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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