Manager - Data Insights - Temporary 12 Months

Description

TELUS is looking for a passionate and talented leader to join a highly skilled data insights and analytics team that will help shape the evolution of our business by facilitating data driven decisions. We are on a journey to become a cloud-based and digital-native services organization, and to help us get there we need to be agile in our actions and creative in our thinking. In this role, you will support a team of strategy managers and data scientists responsible for developing and supporting advanced analytics solutions for our consumer contact centers. You will collaborate with various stakeholders from budgeting, operations, HR, training, marketing, and project teams to drive process efficiencies and develop actionable insights for the consumer business.

 Who we are

• The CE AI Data & Analytics team is a newly developed team within the Customer Excellence enablement division. We are agile, yet we have cross-team dependencies, and we work closely with our partners in Operations, Digital, Technology, Marketing, and more
• We have an entrepreneurial feel. We provide opportunities for you to excel and show your stuff: we work on high value and high visibility projects
• We are defining the future of data driven decisions, business insights, and a single source of data through our Google partnerships
• You will work in a team that actively supports your personal development with progressive training and development tools
• Our team works in a fun, innovative and challenging environment that directly influences the strategic direction and performance of the Customer Experience business
• We have flexible work styles with the ability to work in and out of the office

Here’s how 

• Lead the development and implementation of data insights, analytics and visualisation solutions
• Support the data roadmap by leveraging industry research, best practices and emerging tools/technology
• Execute, oversee, and evolve queries and dashboards to deliver solutions that are relevant, explainable and that facilitate decision making
• Build and maintain a strong engagement with key stakeholders to understand business needs and priorities
• Identify opportunities for process optimization to improve effectiveness enhance ROI
• Develop and distribute performance reporting on KPIs and success metrics
   

Qualifications

You’re the missing piece of the puzzle 

• Strong Business Acumen and storytelling skills
• Outstanding people leadership skills with a keen focus on developing and fostering an innovative and engaged culture
• Excellent interpersonal communication skills, ability to work with various levels of management up to and including Senior Management as well as work within multi-functional teams
• Resourcefulness to identify opportunities and drive change with a sense of urgency
• Ability to understand and integrate all internal and external drivers (i.e. Finance, Economics, Operations, etc.) that impact problem solving and decision making
• Ability to maintain a positive attitude despite high-pressure situations and manage multiple priorities within tight deadlines
• The ability to deal with ambiguity, complex issues and concepts while problem solving, making sound decisions and multi-tasking
• Demonstrated accountability for achieving established performance objectives; ability to drive excellence in self-performance; bias for action
• Experience developing and deploying data solutions
• Experience with data wrangling/engineering, statistical modelling, DoE, optimization, etc
• Familiar with big data environments both on premises and cloud based including GCP
• Graduate degree in computer science, statistics, applied mathematics, or related field with 2-3 years experiences or an undergrad with 8+ years of experience

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