Manager - Products&Services
Calgary, AB, CA Edmonton, AB, CA Vancouver, BC, CA Ottawa, ON, CA Burnaby, BC, CA Toronto, ON, CA
Description
Embark on an entrepreneurial journey at the forefront of SMB products, where you will serve as a catalyst for transformation, fostering innovation, and driving effective market execution.
Our team and what we’ll accomplish together:
We are in search of a forward-thinking and results-oriented leader to take on the role of Manager, Product & Services in the SMB Product team. The Internet & TV Product team is seeking a passionate Manager, Product & Services to accelerate our Internet (HSIA) strategy nationally. TELUS currently has market leadership in this space and this is your opportunity to join an industry leading product team and lead a team of product managers that are passionate about the Internet and our ability to connect our SMB customers to Canada and the rest of the world.
Reporting to the Director, Product & Services Marketing for the SMB Internet and TV Team, you will work closely with the SMB Wireline team to execute on our product strategy and roadmap to deliver our business objectives. Your team will gather and prioritize market requirements, develop business cases, and manage multiple streams of work aimed at making our products easy to buy, sell, deliver and support. Your team will define the product strategy and customer experience for years to come. This career shaping opportunity will allow you to work with many teams across the TELUS organization including: Project Management Office, Marketing, Sales, Operations, Field Technicians, and Systems teams.
What you’ll do:
- Leadership, drive a high performing team of product managers, provide clear direction, coaching and performance development opportunities
- Grow our current internet product suite and introduce new product capabilities to meet market demand across our Internet portfolio
- Ensure our product and services suite are not just innovative, but also easy to buy, sell and deliver value to our customers
- Stakeholder and partner management, you will collaborate with the greater SMB team at TELUS and influence projects and product roadmaps to achieve goals and accomplish great things for TSB and TELUS
- Work closely with various teams across the TELUS organization including Marketing, Sales, Operations, Finance, Systems teams and more.
- Manage and mentor a team of product management professionals
Qualifications
What you will bring:
- Product Management excellence, you have a passion for customer experience, you have experience in drafting product roadmaps, you have skills in developing integrated solutions and like to stay informed on market and industry trends and their impact on our products, customers and industry
- An Entrepreneurial mindset, you approach your work with a business-owner mindset, staying focussed on achieving end-to-end success
- You are a strong communicator and have a history of working and collaborating across the entire organization
- Visionary thinking, you have the ability to align a long-term organizational vision with short-term plans and actions to achieve goals.
- Ability to build and analyze a business case and product plan, clearly articulate findings, projections, and recommendations
- Knowledge of TELUS cross-functional operations and/or industry experience
- 7+ years of Product Management experience
- 1-2 years of People Leadership experience in Product or Marketing
- A University degree or equivalent in Business or Technology
- English verbal and written is required for this position
Great to have:
- Previous B2B experience
- 5+ years of progressive and relevant work experience in Marketing, finance or strategy consulting
- Masters in Business Administration (MBA)
- Bi-lingual fluency (English & French)