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Medical Office Assistant

Location:

Calgary, AB, CA

Req ID: 56135

Jobs by Category: Health

Job Function: Clinical / Medical

Status: Full Time

Schedule: Regular

Description

Location: On-site at TELUS Sky - 685 Centre St S, Calgary, AB
Schedule: Monday to Friday - 8:00 am to 4:30 pm or 8:30 am to 5:00 pm

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.
Our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion? Let's create a healthier future, together!

Our Team and What We'll Accomplish Together

As a Medical Office Assistant in our Calgary TELUS Health Care Center, you'll serve as the first point of contact and central hub for clients seeking health and wellness support. Your warmth, professionalism, efficiency, and attention to detail directly shape their experience—and their willingness to engage in care.

You'll work alongside a collaborative team of multidisciplinary healthcare professionals, coordinating care and ensuring clients feel welcomed, supported, and informed at every step of their health journey. In this fast-paced environment, you'll embody TELUS Health's commitment to accessibility, respect, and compassionate care—making a tangible difference in client satisfaction and health outcomes.

What You'll Do

In a typical week, you'll balance multiple priorities across appointment management, client-facing support, and administrative operations:

Appointment Management & Coordination

Schedule client appointments and arrange specialist consultations, ensuring optimal clinic flow
Navigate incoming phone calls and manage appointment requests with accuracy and warmth
Coordinate follow-up consultations and communicate appointment details clearly to clients
Proactively contact clients to remind them of required tests, examinations, and follow-up care

Reception & Client Support

Greet clients warmly as they arrive; ensure the front desk is welcoming and professional
Prepare clients for tests and examinations; answer questions and ease any concerns they may have
Connect with clients in a genuine way, supporting continuity of care and their sense of being known
Maintain a friendly, professional demeanor with clients, colleagues, and visitors at all times, while safeguarding client confidentiality with integrity and care.

Medical Records & Administrative Operations

Update and maintain medical records with accuracy and attention to detail
Manage Electronic Medical Record (EMR) systems and ensure data integrity
Provide general office administrative support — filing, document management, supply ordering

Qualifications

What You Bring

Healthcare & Medical Knowledge

Secondary Diploma or equivalent
Minimum 2 years of healthcare experience (clinical, administrative, or direct patient care)
Familiarity with medical terminology and healthcare protocols
Proficiency with Electronic Medical Record (EMR) systems — ability to navigate platforms confidently, enter information accurately, and maintain data integrity

Core Competencies

Ability to manage multiple priorities simultaneously — You can answer phone lines, schedule appointments, and greet walk-in clients
Excellent written and verbal communication skills — You explain appointment details, test preparation, and follow-up care clearly to diverse clients
Professional, calm demeanor under pressure — You remain patient, kind, and solution-focused during high-volume clinic periods
Strict commitment to confidentiality — You understand and follow privacy regulations and treat client information with absolute integrity
Exceptional organizational skills — You manage scheduling systems, follow-up tasks, and client communication

Technical Skills

Proficiency with Microsoft Word and email systems
Comfort learning new software and systems quickly

Great-to-haves

Medical Office Assistant Certification
Advanced knowledge of Microsoft Excel or other data management tools

#LI-Onsite

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »