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Network Technician - Switching (Calgary, Alberta)

Location: 

Calgary, AB, CA

Req ID:  19109
Jobs by Category:  Technicians
Job Function:  Technicians
Status:  Full Time
Schedule:  Regular

Description

Join our team

We are seeking enthusiastic people who are passionate about technology, have a dedication to unparalleled customer service excellence, and care committed to furthering their career!

 

Here's the impact you'll make and what we'll accomplish together

Our National Network Technical Switching team is looking for someone who is passionate about technology, loves a good challenge and works to find creative solutions.  The successful candidate will work to perform service delivery, automation, and assurance functions related to Voice core and VoIP Switching network elements. 

  
MAIN RESPONSIBILITIES:
 
Technical

  • Automation, scripting, and support for voice switching network and services
  • Provide trouble and network analysis (i.e. testing, fault isolation and repair functions; logs, alarms, operational measurements). 
  • Work with appropriate areas for the implementation of hardware, software, firmware, product change upgrades and monitoring of network elements / services.
  • Complete preventative maintenance routines to ensure network reliability

 
Communications

  • Initiate and/or respond to queries, discuss trouble details and confirm resolutions directly with external / internal customers
  • Explain/discuss details regarding progress, issues, applicable charges and promote products and services. 

 

Administration

  • Provide information on job status, maintain logs and update applicable corporate systems
  • Prepare time and expense reports.
  • Document and administer/track maintenance routines for switching network elements, power, environment and housekeeping.
     

Qualifications

QUALIFICATIONS:

  • Demonstrated knowledge of and ability to isolate and resolve troubles in a switching, access and signaling environment, including method of operation of hardware and associated software translations and applications
  • Experience in voice core and VoIP automation and/or support functions 
  • Must have the ability to do fine, precise work with their hands
  • Ability to manage a physically demanding workload if required
  • Must have a Valid Class 5 Driver's License
  • Demonstrated effective decision-making skills while under limited supervision.
  • Knowledge of automated provisioning applications, analysis tools such as Netscout nSA, nG1, and IRIS.
  • Knowledge of software automation tools such as splunk and scripting languages such as python, and pearl
  • Must be experienced in Voice Switching -  VoIP and voice protocols such as SIP, H248, Sigtran, and RTP 
  • Normal colour vision to work with colour-coded wiring.
  • Must be able to operate hand and power tools, and test equipment
  • Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs.  
  • Must be willing and able to work in confined spaces
  • Must follow safe work practices and abide by all safety rules and regulations
  • Demonstrated professional oral and written communications skills.
  • Fluent in English.
  • Experience in Ribbon (Genband/Nortel) products such as C20, G9, G6, and DMS would be an asset
  • Experience in Session Border Controller (SBC) would be an asset
  • Red Hat Linux and scripting experience would be an asset
     

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Technicians

Our team is all about making a connection with our customers and within our communities.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

3,300 +
Field service and support team members

1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progression

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.