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Process Improvement Consultant - Customer Solutions Delivery (Virtual Position)

Location: 

Calgary, AB, CA Vancouver, BC, CA Toronto, ON, CA Edmonton, AB, CA

Req ID:  48392
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Do you want to be part of a team that is focused on leveraging technology, process and change management to improve our customer experience.

 

 

Our team and what we’ll accomplish together

 


We are searching for a team member who operates with confidence who will apply their extensive knowledge to effectively and efficiently steer large cross-functional projects. We are seeking an inspiring and forward-thinking person who can motivate teams and continually improve how we manage programs to deliver best-in-class results for our teams, our customers and our business.
 

 

Your Impact and Our Collective Success
 

In this pivotal role, you will work closely with cross-functional teams and senior executives at TELUS to ensure seamless operations and program effectiveness to help transform our enablement strategies allowing our business and our customers to thrive. As a Process Improvement Consultant at TELUS, you will lead large programs and indirectly oversee cross-functional resources to ensure the successful delivery of complex projects that are transforming our business.
 
Our goal is to drive improvements in customer and employee experience across TELUS CSD, and the only way we can do that is to continually add the best people to our already great team.
 

 

What you’ll do:
 

As a Process Improvement Consultant, you will be part of a high-profile portfolio and report to the Manager, Program Office:

 

  • Analyze and assess current business processes to identify improvement opportunities
  • Develop and implement data-driven solutions to enhance operational efficiency
  • Collaborate with cross-functional teams to streamline digital service delivery
  • Lead process mapping sessions and document optimization recommendations
  • Monitor and report on improvement initiatives' performance metrics
  • Guide teams through change management processes

 

Qualifications


What you bring

 

  • Bachelor's degree in Business, Engineering, Computer Science, or related field
  • 5+ years of experience in process improvement or business transformation
  • Strong knowledge of process improvement methodologies (Lean, Six Sigma)
  • Excellent analytical and problem-solving skills
  • Experience with digital transformation initiatives
  • Strong project management and stakeholder management abilities

 


Great-to-haves

 

  • Six Sigma certification (Green Belt or Black Belt)
  • Experience in telecommunications or technology sector
  • Knowledge of agile methodologies
  • Proven track record of implementing successful process improvements



 
Salary Range:  $74,000-$112,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »