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Project Manager II (Sustainment)


Calgary, AB, CA Edmonton, AB, CA Toronto, ON, CA Vancouver, British Columbia, CA Victoria, British Columbia, CA

Req ID:  26807
Jobs by Category:  Operations
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular



Are you passionate about our customers?


Join our team!


Customer Network Implementation – Outside Plant Special Project Enablement (CNI-OPSPE) is a small team with BIG scope - we are responsible for sustaining customer connectivity to TELUS Outside Plant infrastructure across BC and AB. We are the Project Management Office responsible for relocate and rebuild projects to keep our business and residential customers connected to our high quality world-class network delivering industry leading reliability and services.


In addition, we support change programs that advance our strategy to digitize and automate processes across the infrastructure build program, creating value for TELUS and our stakeholders. These change programs range from outsourcing demand driven build work to implementing new tools and systems that will drive meaningful improvements within TELUS operations.


We are seeking a Project Manager II with a proven track record of delivering projects on time and on budget. The ideal candidate for this role:


  • You are passionate about our customers and maintaining customer connectivity
  • You are a team player that believes in continuous improvement and strives to achieve/maintain best in class performance
  • You have a natural ability to form strong working relationships with internal and external partners, and transform complicated and challenging opportunities into clear and simple solutions
  • You are comfortable working with all levels of our organization, including senior leaders


Here’s the impact you’ll make and what we’ll accomplish together


As a Project Manager II you will own a portfolio of Infrastructure projects that interlock with Municipal and 3rd Party builds across AB. These projects include our Road Move program, which relocates TELUS infrastructure to a new alignment in support of maintaining Government, business and residential customer connectivity. It is critical that we coordinate our infrastructure builds with external timelines to ensure customer connectivity is not impacted. A day in the life includes:


  • End to end accountability for project delivery
  • Reporting on build progress
  • Working with and influencing internal and external stakeholders to execute on deliverables
  • Identifying and mitigating risks to achieve monthly targets both delivery and capital
  • Ensure all project cost are tracked accurately and in a timely manner
  • Development and monitoring of project plans and project execution applying Project Management principles
  • Lead stakeholder forums; leverage the forums to drive required decisions across external and internal functional stakeholder leaders (build partners, third parties, internal engineering and construction teams, as well as offshore and onshore resources)
  • Analyze data, summarize and track information, and create reports and presentations
  • Add value to TELUS and our stakeholders by advancing change and supporting our efforts to digitize our day-to-day operations





What YOU Bring:


  • A passion for our customers and keeping them connected to our world class networks
  • A drive to learn how things work and then look for ways that it can be done better
  • Demonstrated ability to communicate project status updates to different audiences
  • Demonstrated stakeholder facilitation skills, with specific experience in driving decision-making and problem solving
  • Demonstrated ability to utilize PM tools, systems and methodologies to deliver projects on time and on budget
  • Understanding of Telecommunications industry and the Public external stakeholders who we interface with to support Infrastructure growth and Maintenance across BC / AB
  • You demonstrate exceptional time management and organization skills
  • You have great interpersonal, organizational, problem solving and negotiation skills
  • You are highly motivated, creative, and self-sufficient with ability to work successfully under pressure


Great Additions:


  • Working knowledge of the TELUS network build processes and architecture
  • Strong business acumen, analytical and problem solving skills
  • Bachelor’s degree or post-secondary diploma in Business, Computer Science, or Engineering, or equivalent education and/or project management experience
  • Budget management, including forecasting, management of financial transactions such as accruals, financial compliance
  • Familiarity with JIRA / DOMO / SAP



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.