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Senior Business Analyst

Location: 

Calgary, AB, CA Edmonton, AB, CA Vancouver, BC, CA Toronto, ON, CA

Req ID:  51953
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Shape the future of connectivity — lead the transformation driving growth, impact, and innovation nationwide.

 

 

Join our team and what we'll accomplish together

 

 

At TELUS, we're reimagining what's possible when innovation meets human experience. We're seeking a Senior Business Analyst to join our Rendezvous Systems Evolution (RVSE) team, where you'll revolutionize how our technicians work and deliver exceptional service every day.


You'll be at the forefront of transformation—introducing cutting-edge AI capabilities, delivering real-time customer insights to the field, and championing self-service and automation initiatives that drive operational excellence. Our vision is a seamless, intuitive technician experience that sets the industry standard, and you'll be instrumental in making it a reality.


If you're passionate about creating meaningful impact through technology and thrive in dynamic, innovation-driven environments, this is your opportunity to shape the future of field operations at TELUS.


 

 
What you’ll do
 

 

You'll drive dynamic, high-impact work across the business: detailing business requirements for critical systems, facilitating meetings with stakeholders to drive clear understanding of the challenges we need to tackle and alignment on the solution approach and capabilities necessary to do it.  You'll drive our roadmap forward by:
 

  • Designing future-ready solutions — develop requirements, implement strategic projects, and optimize systems for scale
  • Strategic systems thinking — understand how the parts relate to the whole solution and drive analysis by following a chain of causation through interconnected systems
  • Solving complex, ambiguous business challenges with clear, actionable strategies
  • Partnering cross-functionally with CIO, and operations teams to drive alignment and execution
  • Promoting collaboration — engaging with cross functional teams to drive ideation and problem solving
  • Focus on Systems Quality — develop test strategies and test execution with a goal of flawless system deployments

 

Qualifications

 


What you bring

 

  • 5–10 years of professional experience, with minimum 2 years in a business analysis role or experience in an operational role
  • Collaborative influence — experience partnering with stakeholders and driving alignment through influence
  • Strong business and financial acumen — you have the ability to tease out benefits of new capabilities and quantify them to drive strategic decision making
  • Proactive visionary — you identify opportunities beyond what the business asks for, look for opportunities to reuse existing capabilities and ensure new capabilities are future proofed
  • Process Analysis — ability to map operational processes and systems capabilities in current mode and future mode
  • Analytical mindset — skilled in building test strategies that explore all possible scenarios in a highly integrated environment

 

 

Great-to-haves
 

 

  • IIBA certification
  • Familiarity with TELUS systems and processes
  • Experience with AI, LLMs, or NLP applications
  • University degree in business, communications, computer science, or a related field

 

 
Salary Range:  $72,000-$108,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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