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Senior Business Analyst - AIOps & Automation

Location: 

Calgary, AB, CA Ottawa, ON, CA Burnaby, BC, CA Edmonton, AB, CA Vancouver, BC, CA Calgary, AB, CA, T2P 0W4 Toronto, ON, CA

Req ID:  54210
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

 

Our team and what we'll accomplish together

 

Join the Demand and Intake Enablement Hub, a strategic team transforming how business demand flows into technical reality. As a Senior Business Analyst, you'll be the “connective tissue” between organizational needs and engineering excellence, protecting developer capacity while driving high-velocity delivery. This is your chance to work with a forward-thinking team that's moving from traditional PMO governance to AI-centric enablement, where you'll use curiosity and critical thinking to uncover what's really needed before work enters the backlog. You'll prevent the "magic button" mindset by enforcing rigorous intake processes that ensure only validated, high-impact work reaches the engineering team.

 

What You’ll Do

 

Drive the strategic evolution of our automation ecosystem by orchestrating high-velocity intake, conducting rigorous feasibility analysis, and translating complex business requirements into high-impact technical solutions that maximize ROI.

 

  • Execute high-velocity intake management by triaging and categorizing all requests—from "Lightning" to "Complex"—within a 48-hour window to ensure rapid organizational responsiveness
  • Drive backlog excellence and execution readiness by translating business needs into high-quality user stories and technical briefs, ensuring a consistent, high-value pipeline for development teams
  • Architect ROI and impact models in partnership with stakeholders to forecast business value, prioritizing the automation backlog based on strategic impact and risk reduction
  • Lead AIOps feasibility and process integrity assessments to determine automation readiness, advocating for process re-engineering to ensure we automate for efficiency rather than replicating broken workflows
  • Champion continuous delivery optimization by identifying bottlenecks in the intake-to-delivery lifecycle and implementing best practices for scalable, high-performance automation

 

 

What You Bring

 

  • 3+ years of experience leading complex IT or Automation initiatives with a proven track record of aligning business and technology teams
  • Post-secondary degree in Business Administration, Computer Science, or Engineering or equivalent professional experience
  • Deep understanding of Lean or Six Sigma principles to identify and improve inefficient processes before automation
  • Comfort with AI/AIOps concepts, including data readiness, architectural fit, and security validations
  • Agile Expertise: Hands-on experience with Jira and a "Pull, Don't Push" approach to backlog management
  • Proven analytical ability to interpret complex data and provide actionable insights that maintain system health
  • Curiosity and drive to ask the right questions, dig deeper into requirements, and continuously learn and adapt

 

Great-to-Haves

 

  • Background or past work experience in telecommunications, network operations, data centres, corporate security, or systems operations
  • Experience replacing traditional long-form business cases with Lean alternatives (e.g., Lean Intake Canvas)
  • Experience using analytic and reporting tools (e.g.,Google Workspace, Jira, Tableau, AI analytics tools) with the ability to interpret complex data and provide actionable insights

 

Location: Anywhere in Canada
Salary Range:  $70,000-$120,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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