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Senior Business Analyst - Efficiencies, Projects and Intelligence Center - Virtual Position

Location: 

Calgary, AB, CA

Req ID:  42668
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Our team and what we’ll accomplish together


The Resource Strategy team under Customer Solutions Delivery is responsible for driving field labour innovation, efficiency and ensuring best in class customer experience, while reducing team member effort and overall cost to serve.

 

What you’ll do

 

As part of our team, you’ll employ business and data analytics, collaborate with stakeholders across a variety of business units, and help shape strategic solutions to improve TELUS’ operational capabilities. More specifically, you’ll be involved with the creation and automation of reporting insights. In doing so, you’ll play an instrumental role in driving down our overall cost to serve, while delivering on key KPIs integral to the successful delivery of our products and the best in class customer experience.

 

  • Use your business acumen to make positive change to the betterment of TELUS and our customers’ experience
  • Utilize your data analysis skills to understand root cause, capture opportunities, and size potential benefits
  • Take ownership of, and lead process/system-focused projects from concept to delivery
  • Facilitate cross-functional, collaborative meetings to garner business knowledge and drive solutions
  • Maintain a strong understanding of TELUS applications, product and services, organizational delivery capabilities, and TELUS end-to-end processes
  • Maintain awareness of industry trends and technology available that would, if implemented, result in operational or efficiency improvements to current processes
  • Leverage TELUS’ applications to develop solutions that meet or exceed business requirements

 

**This is a virtual position

 

 

Qualifications

 

What you bring

 

  • The ability to lead, collaborate with, and influence cross functional teams
  • A proven track record for consistently delivering results and effectively meeting development milestones
  • With exceptional analytical skills, with proficiency and familiarity writing queries / sourcing data from multiple databases
  • Having 3-5 years of experience working on complex projects and / or a robust knowledge of key areas of our business
  • Experience completing root cause analysis and proactively forming recommendations for improvement
  • With the ability to influence change through the preparation and delivery of meaningful dashboards for stakeholders and leadership teams
  • Having the ability to own and solve moderate to complex problems
  • Strong G-Suite, DOMO and Microsoft Office applications skillset
  • Proven history of delivering results

 

Great-to-haves

 

  • Computer science degree or MBA

 

 
Salary Range:  $70,000-$104,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »