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Senior Business Analyst - TBS Business Strategy and Enablement


Calgary, AB, CA Vancouver, British Columbia, CA Edmonton, AB, CA

Req ID:  25482
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team – TELUS Business Solutions - Business Strategy and Enablement


Do you want to be part of a high growth team that will fuel our growth story in TELUS Business Solutions?

We are seeking a team member with resiliency, agility and grit, who can thrive in an ever-changing environment and can help bring our technology and business vision to life while effectively leading the program management of our strategic plans.

Within the TELUS Business Solutions, Strategy & Enablement team, the Emergent Revenue Program team is at the forefront of driving revenue in TBS via Emergent sources. Together, we will drive the flawless and efficient end-to-end execution of our programs (from planning to market launch and beyond).

Our goal is to be the best strategy and enablement team at TELUS, and the only way we can do that is to continually add the best people to our already great team.


Here’s the impact you’ll make and what we’ll accomplish together


You are a passionate and experienced business analyst who loves to develop new services. You are able to identify business issues, evaluate root causes, develop creative solutions, gain stakeholder support, and implement meaningful change.

You will drive user acceptance and/or operational readiness testing and reporting, support end to end process development, procedure documentation and implement post mortem measurements to achieve continuous improvement on our customer platform.

You will collaborate with partners and internal stakeholders to drive business outcomes tied to driving new revenue and excellent customer experience.




You're the missing piece of the puzzle


  • 5+ years progressive experience in Business Analysis and Process Development preferably within the telecommunications industry, including service introduction experience
  • Advanced ability to perform an appropriate level of assessment to recommend solutions; make sound decisions based on facts, experience and judgment
  • Strong ability to communicate, influence and motivate people outside of an authority relationship, and forge productive and lasting alliances across all areas of TELUS
  • Demonstrated ability to learn and adapt
  • Highly detail oriented, organized, exceptional analytical skills and able to deal with ambiguity/complex issues and concepts
  • Passion for excellence, strong work ethic, self-starter and solutions-oriented with the ability to proactively drive issues to closure despite multiple priorities
  • Knowledge of Agile software release UAT and ORT testing processes and methods a strong asset
  • Knowledge of Wireline business fulfillment processes, products, and systems considered an asset
  • Education: Post-secondary degree in Business or related discipline or equivalent experience
  • Certification: ITIL, Agile, Six sigma certification and CBAP/CCBA certifications considered an asset



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.