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Senior Client Project Manager

Location: 

Calgary, AB, CA Vancouver, British Columbia, CA Edmonton, AB, CA Saskatoon, SK, CA

Req ID:  25422
Jobs by Category:  Operations
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular

Description


Our team and what we’ll accomplish together 


The TELUS Business Solutions - Program Management Office (TBS PMO) team is passionate about providing best-in-class project management and support to TELUS Business Solutions largest customers. We’re not your traditional project management team. Highly motivated and driven, we strive to deliver industry-leading customer experiences.

 

We focus on balancing TELUS’ operational constraints, contractual requirements, profitability, advocating for the customer and actively managing and enhancing program delivery.

Qualifications


What you bring

 

  • Project Management Experience: A proven history of delivering quality multi-PLT/stream, large, complex programs
  • Strategic Mindset: Able to develop a strategic vision and correlating priorities to lead the team through delivery
  • People Leadership Skills: Ability to leverage the leader/coach model to drive a high-performance team culture
  • Financial Management Skills: Ability to capture and track project financials, reporting on status and measuring overall profitability
  • Operational Know-How: Operational best practices in service delivery, assurance and customer care
  • Compelling Communication Skills: Clear, concise and influential in all aspects of communication to various audiences
  • Decisive Nature: Ability to analyze data to make decisions and problem solve to align with the corporate strategic vision
  • Love of a Fast-Paced, Innovative Environment: Comfortable leading in a continuously changing, dynamic environment including digital innovation projects
  • Thrive on Ambiguity: Provide clarity to successfully navigate and lead through areas of grey


Additional Requirements

 

 

  • PMP designation - thorough understanding of project management methodologies, principles and practices
  • 7+ years’ of program and/or project management of major, complex engagements managing cross-functional programs and stakeholder groups
  • A disciplined approach to ensure strong project financial controls to manage revenue, margin, and capital spend aligned with the business case
  • Demonstrated knowledge of TELUS wireline and/or wireless products and supporting fulfillment processes
  • Certified Scrum Master, Lean Six Sigma Black Belt and ITIL certifications, or equivalent designation are beneficial
  • Security clearance: Candidates must have, or meet, Provincial and Federal security clearance requirements
  • Ability to travel
  • Experience with public sector customers is desirable


What you get

 

  • Visibility with TELUS’ senior leadership teams in support of our largest customers across Canada
  • Grow and evolve your project management skillset through our PMO industry leading standards
  • The opportunity to work and collaborate with a passionate team driven by the desire to deliver best-in-class customer experience
  • Exposure to the latest products and technologies that TELUS is building to support our customer’s evolving needs
  • Expand your knowledge by learning about our customer’s businesses across various industries
  • Own the customer delivery by being accountable for the customer experience and profitability of your projects
  • The ability to influence and shape the Project Management best practices and strategy on the team
  • Great pay, profit sharing bonus, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a DC Pension, flexible work styles, and more

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.