Senior Customer Solutions Architect- Technical Sales Western Canada

Description

Are you a strategic thinker with a passion for technology, achieving targets and providing excellent customer satisfaction? If so, join our Technical Sales team as our next Senior Customer Solutions Architect (Snr CSA). In this role, you will connect our customers with industry-leading technology solutions, such as AI, network connectivity and cybersecurity, creating opportunities and solving business challenges in the Enterprise segment. This role will be preferably based out of Alberta. All applicants must be located in Alberta or British Columbia to be considered. We offer a flexible workstyle, with a work-from-home option and customer visits, allowing you to balance your work and personal life.

As a Senior CSA, you will be an integral part in driving end-to-end sales success, leading customer discovery, creating comprehensive technology roadmaps and contributing to deal closure. You will develop relationships at all levels within customers' organizations and challenge client technical teams constructively to align solutions with business needs.

Playing a crucial role in pre-sales architecture, you will enable customers to prioritize initiatives. As a trusted advisor, you will leverage TELUS' wide range of technology solutions and thought leadership to present a holistic view of how technology can integrate and enable customers' strategic initiatives.

Your Business Acumen, critical thinking skills, and proven sales experience will be essential in driving success for both our customers and our company.

 

Qualifications

With a combination of efficient communications skills, consulting ability, technical and sales skills, you thrive in finding the right services to adopt and expand TELUS solutions by clearly demonstrating the positive impact on our customer’s business objectives:

• Be an advocate for the customer by leveraging the appropriate resources within TELUS and our partners

• Highly organized: you can handle ambiguous ideas and help drive the team to a concrete plan

• Develop digital transformation roadmaps based on our customers’ unique technical environments

• Regular touch base sessions with internal stakeholders to remain current on TELUS’ technology offerings

• Staying on the leading edge of technology and challenging the status quo

What you bring

• Customer Focus attitude overcoming obstacles and challenges with resilience and determination.

• Understand the IT/Telecommunications competitive landscape across Canada

• 5+ years of experience in leading the architecture of solutions across multiple technologies

• Experience leading and facilitating: workshops, whiteboard discussions, technology roadmaps, and consulting conversations with customers

• Proven track record in effectively working and leveraging cross-functional resources in an organization to lead an initiative or technical solution

• Technical understanding across multiple-solution portfolios such as: Telecommunications, Mobility, Unified Communications, Security, Cloud and IT Hosting Solutions

• Excellent interpersonal and relationship skills; be seen as a peer and advisor to executive-level clients leading them to embrace TELUS solutions as strategic to their business

• Ability to discuss customer solution benefits from both a technical and financial perspective

• Sales training/account and territory planning – strong asset

• Passionate about continuous learning and personal development

What you get

• A playing field and roadmap to excel and show your stuff

• Active support in your personal and career development – strong leadership and coaching; access to industry leading training programs and learning tools

• Opportunities to help support the communities in which you live, work and play

• Competitive pay and benefits including employee share & retirement programs

• Discounts on TELUS’ products and services

• An environment that embraces our core values: We embrace change and innovate courageously. We grow together through spirited teamwork. We passionately put our customers and communities first