Apply now »

Senior Data & Analytics Engineer - Proactive Assurance

Location: 

Calgary, AB, CA, T2P 0W4 Edmonton, AB, CA Ottawa, ON, CA Toronto, ON, CA Vancouver, BC, CA

Req ID:  54764
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

 

Join our team

 

This is an exciting opportunity to join the Proactive Assurance Team within Consumer Products and Services. We are a dynamic, fast-paced, and entrepreneurial team driven to delight our customers with proactive solutions affecting Internet, TV and Home Security customers across Canada. We are the destination of choice for team members that enjoy solving complex problems in a fast paced environment that have a large impact on our Customers.

 

You will join a team supporting highly visible proactive programs and owning the heart of the operation that orchestrates our digital messaging. Strong leadership and communication skills is key to this role as we manage over 40 active campaigns on track for 2 million digital interactions this year.

 

What you’ll do

 

As a Data management team member on the Proactive Assurance team within Consumer Products and Services, you will play a pivotal role in owning the operations and orchestration of our daily campaign operations. Our ability to monitor the health of our program, as well as priming our reporting dashboards lies in your hands! Your ability to coordinate between campaign leaders, key stakeholders and technical teams will be essential in ensuring the successful execution of projects that deliver tangible value to the organization. You will leverage your expertise in data science, data engineering, telecom infrastructure and home networking to provide insights that increase operational efficiency and drive continuous improvement, ultimately realizing value for TELUS.

 

  • Manage the day to day operations of all proactive campaigns including our refresh, validation and filtering process, ensuring our messages (SMS, RCS, e-mail or push notifications) are successful every day
  • Push to enhance our digital mediums - how we engage our customers -> own the roadmap, delivery and execution through close partnership with key stakeholders
  • Lead the development and maintenance of data analytics dashboards for the Proactive Assurance
  • Own our metrics! Churn, dispatch rates, customer engagement, customer interventions, proactive reach are just a few
  • Data engineer pipelines to clean data and prepare for visualization
  • Access telemetry data from our network elements and analyze the customer impact of those metrics.
  • Partner with Data Science to development, validation, and deployment of AI/ML models for proactive support of customers experiencing network issues
  • Use exceptional SQL skills to integrate data across many systems
  • Create actionable insights and reports to support strategic decision-making

Qualifications

 

What you bring
 

  • Advanced expertise in data analytics and visualization tools (Tableau, Looker, Carto)
  • Using AI tools to analyze and present data (Claude, Gemini, ChatGPT, ..)
  • Advanced expertise using SQL
  • Experience with spatial SQL (Big Query, Postgre)
  • Experience building data procedures and scheduling and orchestrating data pipelines
  • Expertise in programming languages (Python)
  • Experience in Data Architecture and Data Warehousing
  • Strong understanding of telecom network and home networking
  • Knowledge of cloud platforms (Google Cloud, AWS, Azure)
  • Experience with source control (GitHub)
  • Experience with AI/ML model development and deployment
  • Strong project management and stakeholder communication skills
  • Advanced degree in Data Science, Computer Science, or related field
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »