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Senior Data Engineer - AI Personalization & Real-Time Customer Data

Location: 

Calgary, AB, CA Toronto, ON, CA

Req ID:  52125
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Join our team and what we'll accomplish together

 

The AI Personalization Platform (AIPP) team powers TELUS’ real-time, AI-driven personalization across App, Web, SMS, and CCAI IVR. Our mandate is to enable responsible, scalable personalization by ensuring the right data reaches the right system at the right moment. We work at the intersection of data engineering, machine learning, and customer experience, supporting high-impact initiatives such as real-time triggers, ML v2 (ML2) models, and intelligent IVR experiences. Our work directly contributes to TELUS’ 2026 personalization strategy and measurable customer and revenue outcomes.

 

We are hiring a Data Engineer to strengthen the data foundations that power real-time decisioning and AI-driven personalization. This is a hands-on engineering role focused on event-driven pipelines, customer segmentation, and data ingestion, not dashboarding or offline analytics.


You will partner closely with Data Scientists, Product Managers, IVR/CCAI teams, and Software Engineers to productionize ML models, enable real-time triggers, and support internal tooling (such as future offer-loading or segmentation UIs). This role replaces a critical data engineering position on the team and is foundational to delivering committed 2026 benefits.


What you will do:

 

  • Build and operate real-time data pipelines that ingest customer events (payments, app behavior, IVR interactions) and power ML product decisions across channels.
  • Develop event-driven architectures using GCP services (Pub/Sub, Dataflow, Cloud Run, BigQuery) to support low-latency triggers and segmentation.
  • Partner with Data Scientists and ML engineers to productionize AIPP models (e.g., ML2), transforming model outputs into reliable, explainable data feeds.
  • Translate business and marketing requirements into scalable data logic, including customer segments, eligibility rules, and offer mappings.
  • Enable IVR and CCAI experiences by supporting data flows for intelligent routing, proactive messaging, and self-serve journeys.
  • Support internal tools and future UI capabilities by providing clean datasets, schemas, and APIs for Software and Full Stack Engineers.
  • Monitor, troubleshoot, and improve production pipelines, ensuring data quality, reliability, and observability during peak periods.
  • Optimize for performance and cost, balancing streaming workloads, BigQuery usage, and API integrations.
  • Enable responsible AI practices through validation, lineage, and monitoring so personalization decisions remain transparent and trustworthy.
  • Contribute to long-term architecture and standards, helping AIPP evolve into a steady-state personalization platform.

What you bring

 

  • 4+ years of experience in Data Engineering or backend data systems
  • Strong experience with Python and SQL in production environments
  • Hands-on experience with GCP, especially BigQuery and Pub/Sub
  • Experience designing and operating streaming or event-driven pipelines
  • Understanding of data modeling, data quality, and pipeline reliability
  • Experience integrating data via APIs, including retries, rate limiting, and failure handling
  • Bachelor’s degree in Computer Science, Engineering, Data Systems, or a related technical field OR equivalent hands-on industry experience building production-grade data pipelines


Nice to Have:

 

  • Experience with Adobe Experience Platform or other CDPs
  • Exposure to AI/ML feature pipelines or real-time model scoring
  • Experience with Dataflow (Apache Beam), dbt, or Airflow/Composer
  • Familiarity with personalization or decisioning platforms (PEGA-like concepts)
  • Telecom or high-volume consumer data experience

     
Salary Range:  $104,000-$156,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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