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Senior Program Manager, CSD Strategy & Leadership Support

Location: 

Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA Toronto, ON, CA

Req ID:  50593
Jobs by Category:  Operations
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular

Description

 

Ready to create new opportunities in unchartered territory?

 


Join our team and what we'll accomplish together

 


The Strategy and Leadership Support team within Customer Solutions Delivery and Enablement, is a fast-paced and high performing team that is at the forefront of innovation for CSD’s go-to-market approach. We tackle Leadership’s toughest challenges and work closely with senior leaders to bring forward new ideas, rapidly evaluate, and execute on transformational opportunities. 


As a multi-faceted professional, cultural leader and exceptional communicator, you’ll partner with the VP and leadership team to help shape business direction, facilitate cross-functional collaboration through executive level support, and oversee the delivery of critical projects and programs. 


In this role, you'll wear several hats: chief of staff, trusted advisor, consultant, expert facilitator, project manager, communications prime and change agent. Toggling between the big picture and then rolling up your sleeves to do the tactical work is second nature to you. You'll be at the heart of strategic initiatives that directly impact millions of customers across Canada.

 


What we’ll accomplish together

 


As a key member of our team, you will be the strategic connector, facilitating cross-functional collaboration, managing high-priority initiatives, and ensuring seamless execution of the leadership team's vision. This is an exceptional opportunity for a dynamic professional to influence strategy, operations, and organizational effectiveness - mastering the art of leadership support.


With your critical thinking mindset and ability to influence, you will continually seek opportunities to enhance our business and deliver better outcomes for both our customers and team members. This is a career-shaping journey that will set you apart. Are you up for the challenge?

 

 

Here’s the impact you’ll make

 

Here are some of the key activities you will spearhead in driving our business forward:

 

  • Executive Support: act as a trusted strategic advisor to the VP and CSD leadership team on critical business decisions and initiatives
  • Planning & Execution: Lead strategic planning processes, including business reviews, annual planning, and collaboration with cross-functional teams to develop and lead our strategic roadmap (plan on a page)
  • Communication Expert: Provide flawless facilitation of forums, manage action items, and drive operational rigor through governance frameworks and expert organization.
  • Storytelling: Support the creation of high-impact presentations, leadership communications and creative storytelling, sharing our vision to multiple audiences including executive, operational, and external partners
  • Team Culture: Lead all-team calls, seeking feedback and actively listening to identify opportunities to improve team morale, and improve work process and enhance how we work together
  • Identify new and emerging opportunities: Conduct analysis, and provide insights to support your recommendations
  • Adaptive Agility: Navigating rapidly changing priorities in high-stakes environments with unparalleled flexibility to deliver exceptional stakeholder engagement

Qualifications


You're the missing piece of the puzzle

 

  • 5+ years of consulting, business strategy and/or product management experience
  • Your desire to work in a dynamic and high performance culture
  • Your innovative nature and excitement about creating meaningful change
  • Your love of storytelling, synthesizing complex business dynamics into a compelling narrative for executives
  • Your proven ability to collaborate cross-functionally, bring people together, gain buy-in, drive decisions, and deliver results efficiently
  • Your relentless focus on creating value for customers and team members through our products, services, processes, and communications.
  • Your demonstrated ability to identify new opportunities, develop strategies to drive value creation
  • Your understanding of project lifecycle end-to-end from ideation to execution 
  • Your proven analytical abilities: business modelling, forecasting and market assessment
  • Your systematic approach to solving complex problems and turning information into actionable insights
  • Your expertise in driving and managing change with commitment to delivering value
  • Your real passion for working in a fast-paced, high performance culture
  • Your distinct strategic capabilities strong track record of setting and delivering against key metrics
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Suite (Slides, Docs, Drive, Hangouts, etc.)

 

 

Great-to-haves

 

  • Must be able and willing to travel 
  • Previous experience leading large-scale transformational projects 
  • Previous Program Manager experience 
  • Master of Business Administration (MBA) degree
  • PMP or similar certification
  • Proficiency with relevant tools and technologies (e.g., project management software, data analysis tools)

 
Salary Range:  $97,000-$145,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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