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Senior Program Manager (Strategic Planning Initiatives)


Calgary, AB, CA Edmonton, AB, CA Vancouver, British Columbia, CA

Req ID:  33470
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Are you passionate about our customers?


Join our team!


We are the Future Strategic Initiatives team in Customer Network Planning (CNP). We are responsible for driving future strategic initiatives in support of realizing One Network, Integrated Planning, and Network Strategy. We strive to ensure that we are driving forward the changes to support a next-generation fibre and wireless network. Our priorities include maximizing capital spend in support of driving down spend in legacy infrastructure.


We are looking for a leader ready for their next large challenge, bringing broad experience across a variety of disciplines including our customer-facing business areas, enabling business units, and technology.


To be successful in this highly visible leadership role,


  • You will be responsible for bringing together stakeholders across TELUS, leading joint governance functions between the teams, and reporting on the strategic streams of work within the program
  • You will possess a robust program management experience, having managed projects with multiple stakeholders in complex environments identifying risks and/or opportunities
  • You are passionate about our customers and maintaining customer connectivity
  • You have a natural ability to form strong working relationships with internal and external partners, and transform complicated and challenging opportunities into clear and simple solutions
  • You are comfortable working with all levels of our organization, including senior leaders


Here’s the impact you’ll make and what we’ll accomplish together


Here’s how...


  • As part of this role, you will own a portfolio of projects that will drive evolution to our One Network plan. Achieving the biggest value by avoiding placing legacy infrastructure and optimizing capital and operational spend
  • Your role will be to
    • Report on One Network Opportunities in Growth & Sustainment Access and MCE opportunities
    • Work with and influence internal and external stakeholders to execute on deliverables
    • Identify and mitigate risks to achieve reduction in legacy investment and avoidance savings while meeting project timelines
  • In addition, you will help develop the portfolio and
    • roll out program overviews to design and planning teams to drive opportunities
    • develop additional tracking and reporting tools
    • work with stakeholders to create communication and change management plans to support implementation of project deliverables
  • You will lead stakeholder forums; leverage the forums to drive required decisions across internal functional stakeholder leaders
  • And analyze data, summarize and track information, and create reports and presentations on program success, opportunities and risks


What YOU Get to Do:


  • Own a complex weave of interconnected schedules and priorities including different functional areas, different internal and external stakeholders
  • Add value to TELUS and our stakeholders by supporting our efforts to migrate customers onto our world-leading broadband and wireless networks to prevent the investment of legacy Infrastructure
  • Develop relationships and gain visibility to a broad range of leaders across our Integrated Planning, Marketing, Planning, Build, Design, and migration teams





What YOU Bring:


  • Excellent presentation skills
  • A passion for our customers and keeping them connected to our world-class networks
  • A drive to learn how things work and then look for ways that it can be done better
  • Demonstrated ability to communicate project status updates to different audiences from Executive level to working level
  • Demonstrated stakeholder facilitation skills, with specific experience in driving decision-making and problem-solving
  • Demonstrated ability to implement programs and drive change within a complex stakeholder environment
  • You have great interpersonal, organizational, problem-solving and negotiation skills
  • You are highly motivated, creative, and self-sufficient with ability to work successfully under pressure


Great Additions:


  • Strong knowledge of Access infrastructure
  • Strong working knowledge of the TELUS network build processes and architecture
  • Strong business acumen, analytical and problem-solving skills
  • Bachelor’s degree or post-secondary diploma in Business, Computer Science, or Engineering, or equivalent education and/or project management experience
  • Project Management Professional (PMP) designation
  • Familiarity with JIRA / DOMO / SAP / Google Suite



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.