Senior Program Manager - Alberta/BC

Description

Join our team and what we'll accomplish together

TELUS' mission is to unleash the power of its world-class networks to deliver the best solutions to Canadians, at home, at work, and on the go. We make the world better by leveraging technology to break down barriers and enable everyone to reach their full potential.

Our culture is fundamentally centered on a passion for growth, our deep desire to seize every opportunity and embrace change, our values inspiring excellence and the courage to innovate. The growth mindset encourages each of us to lean in and learn about what matters most to our customers, to create the foundational knowledge that enables us to make decisions that prioritize customers in everything we do. In doing so, we create innovations that change the lives of thousands of people across Canada.

At TELUS, we are always learning and insatiably curious. In the face of uncertainty, we take risks and learn quickly from our mistakes. We build on everyone's ideas because we are stronger together. We are impressed by what humans dare to achieve and are motivated every day to enable others to do more through our technology and innovation. Together we make a difference.

What you'll do

The Senior Program Manager will be responsible for driving strategic performance visibility across Go-To-Market (GTM) West portfolio, orchestrating complex data into actionable marketing insights & executive reporting that drive business growth. This high-level role will be at the intersection of strategic planning, community performance analytics, and GTM excellence.

Marketing PMO and Strategic Planning:

• Lead marketing initiatives, strategic planning and market excellence programs.

• Conduct community GTM deep-dives, delivering insights and actionable data to orient strategy and monitor performance

• Develop and operationalize governance models for multi-site deployment initiatives

• Maintain program documentation (methodologies, templates, processes)

Community Performance & Analytics

• Conduct comprehensive community analysis, selection and prioritization

• Oversee budget and performance management in collaboration with national teams, including gating KPI’s, channel targets, product performance and yield metrics

• Manage implementation and deployment of programs/projects

• Analyze regional performance data and provide actionable insights & recommendations

• Coordinate unified Go-to-Market planning (annual/quarterly)

Stakeholder Management:

• Develop, communicate, and promote actionable research recommendations and KPI reporting to all levels of management

• Coordinate with regional leaders for strategic initiative execution

• Present strategic updates to executive leadership and governance committees

• Facilitate governance committees and performance reviews with executive stakeholders

Qualifications

What you bring

Education and Experience:

• Bachelor's degree in business administration, strategy, project management, or related field (MBA a major asset)

• At least 5 years in strategic leadership role or management consulting

• Demonstrated experience in multi-site or multi-geography program deployment

• Knowledge of telecommunications sector or technology infrastructure (an asset)

Technical Skills:

• Proficiency in program and portfolio management tools

• Advanced Excel, PowerPoint, and data visualization skills

• Strong financial acumen with ability to articulate business cases and ROI

• Advanced skills in data analysis and analytical dashboard creation

• Knowledge of go-to-market strategies and multi-channel marketing

Interpersonal Skills:

• Exceptional leadership and ability to influence without direct hierarchical authority

• Excellent communication skills

• Strategic and analytical thinking with strong execution orientation

• Ability to manage ambiguity and make decisions in a complex environment