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Senior Program Manager - CSD Strategy & Leadership Support

Location: 

Calgary, AB, CA, T2A 4Y2 Toronto, ON, CA Burnaby, BC, CA Edmonton, AB, CA Mississauga, ON, CA Vancouver, BC, CA

Req ID:  53109
Jobs by Category:  Technology Solutions
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Ready to shape the future of customer solutions?


Join our team and what we'll accomplish together

 

Customer Solutions Delivery (CSD) is seeking a dynamic Strategy and Leadership Support Lead to drive strategic initiatives at the highest level. This is a high-impact role where you'll serve as a true partner to the VP and leadership team — shaping business direction, leading transformational projects, and influencing decisions that impact millions of customers across Canada.

 

What You'll Do

 

  • Strategic Advisory: Act as trusted advisor to the VP and CSD leadership; develop executive-level performance updates and strategic materials
  • Planning & Execution: Lead annual strategic planning, business reviews, and roadmap development ("plan on a page"); own end-to-end delivery of strategic initiatives
  • Business Intelligence: Analyze market shifts and trends; develop scenario-based analyses and actionable recommendations
  • Communications & Storytelling: Craft high-impact presentations and leadership narratives for executive, operational, and external audiences
  • Culture & Engagement: Lead all-team forums, gather feedback, and drive initiatives that enhance team morale and ways of working
  • Governance: Facilitate leadership forums, manage action items, and maintain operational rigor through robust frameworks

Qualifications


What you bring

 

  • 5+ years in consulting, business strategy, or product management
  • Proven ability to influence cross-functionally and drive decisions
  • Exceptional storytelling skills: translating complex dynamics into compelling narratives
  • Strong analytical capabilities: business modeling, forecasting, market assessment
  • Track record of identifying opportunities and delivering measurable results
  • Comfort navigating ambiguity and rapidly shifting priorities
  • Proficiency in Google Workspace

 

Nice-to-Haves:

 

  • MBA or PMP certification
  • Experience leading large-scale transformational programs
  • Willingness to travel occasionally

 
Salary Range:  $97,000-$145,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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