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Senior Program Manager - Fibre Order Based Drops

Location: 

Calgary, AB, CA, T2A 4Y2 Burnaby, BC, CA London, ON, CA Hamilton, ON, CA Brampton, ON, CA Edmonton, AB, CA Vancouver, BC, CA

Req ID:  53174
Jobs by Category:  Technology Solutions
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

We are seeking a goal-oriented and dynamic Senior Program Manager to join our Fibre Order Based Drops (OBD) team. Working alongside the Fibre Build team, we're expanding TELUS' national footprint through a multi-billion dollar investment in critical infrastructure, bringing our world-leading networks to new customers across the country.


We embrace an engaged, operationally focused culture where curiosity and collaboration thrive. You'll work alongside a skilled, customer-focused team, taking ownership of our post-build OBD program with a primary focus on continuous improvement and innovation — all while driving an exceptional customer experience and delivering first attempt success.

 

What you'll do

 

  • Own end-to-end delivery of the Order Based Drops (OBD) program across partner streams, ensuring milestones are met and commitments are upheld
  • Track and monitor execution progress against first attempt success metrics, identifying risks early and taking action to keep performance on track
  • Review and resolve escalations related to customer service issues, translating lessons learned into concrete process improvements with cross-functional stakeholders
  • Build and maintain dashboards and reporting tools to track program health, analyze trends and present data-driven insights and recommendations to leadership
  • Establish and lead new business processes and innovations that improve cycle time, budget reliability and team engagement
  • Communicate program progress and manage stakeholder expectations across all levels of the organization, translating complexity into clarity and inspiring action.

Qualifications


What you bring

 

  • Bachelor's degree in Business, Computer Science, Engineering or equivalent relevant experience
  • More than 5 years of experience managing complex programs or leading cross-functional teams
  • Demonstrated ability to manage partner and vendor relationships effectively
  • Proven experience navigating ambiguous requirements and translating them into clear, actionable outcomes
  • Strong problem-solving, negotiation and analytical skills with a keen attention to detail
  • Excellent communication and stakeholder engagement skills — able to translate complex technical concepts into clear, accessible language for audiences at all levels
  • Experience leading change management initiatives, bringing stakeholders along the journey while maintaining momentum
  • Ability to thrive in a fast-paced, complex environment with a strong focus on delivering an exceptional customer experience
     

Great-to-haves

 

  • Project Management certification (PMP, Agile or equivalent) and experience with tools such as Outcome, JIRA, DOMO, MyWorld or Appian
  • Knowledge of the Canadian telecommunications market, regulatory environment and experience managing telecommunications infrastructure and/or fibre build programs
  • Bilingual in French and English
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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