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Senior Program Manager: Genetics Lead

Location: 

Calgary, AB, CA Montréal, QC, CA Toronto, ON, CA Vancouver, BC, CA Edmonton, AB, CA Ottawa, ON, CA

Req ID:  48049
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Description

 

Who we are

 

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

 

Our team and what we’ll accomplish together

 

We are seeking a Senior Program Manager to join our Genetics team at TELUS Health. The ideal candidate will be a collaborative leader who excels at supporting both clients and clinical team members. This role is essential in connecting clients with comprehensive genetic screening and counselling services through our proactive healthcare programs.

 

As a Senior Program Manager, you'll balance genetic counselling services with program excellence initiatives. Your expertise will shape our Genetics program, driving best practices and innovation in service delivery. This role offers the chance to impact patient care directly while influencing the strategic direction of our genetics services.

 

What you’ll do

 

As a senior member of the Genetics team, you will be a key contributor to program success, where you will:

 

Genetic Counselling Services

 

  • Provide genetic counselling services in the areas of preventive health and wellness including, but not limited to, hereditary adult onset diseases, pharmacogenomics, and carrier screening
  • Review, triage, and communicate genetic test results, leveraging clinical knowledge in proactive genetic testing
  • Collaborate with TELUS Health clinical staff to enhance understanding of medical genetics, available genetic services, and the implications of test results

 

Program Leadership & Excellence

 

Clinical Leadership & Subject Matter Expertise

 

  • Serve as clinical subject matter expert for the Genetics program, leading the development of best practices and guidelines
  • Mentor the genetics team while providing education and support to TELUS Health clinical staff on medical genetics
  • Manage clinical reviews, patient escalations, and quality assurance processes
  • Collaborate with other business units and represent the clinical perspective in meetings to develop innovative programs and services

 

Program Innovation & Enhancement

 

  • Drive operational excellence by developing evidence-based clinical protocols, leading process improvements, and implementing efficiency metrics
  • Harmonize national communications, policies, and training while facilitating dialogue between clinical teams and management
  • Oversee program status, prepare updates, and present process improvements to leadership

 

 

Qualifications

 

What you bring

 

  • Masters degree in Human Genetics or Genetic Counselling with CBGC and/or ABGC certification
  • 5+ years clinical experience, with project management and operational excellence expertise
  • Strong communication and analytical skills, including ability to interpret and communicate genetic test results
  • Proven leadership in multidisciplinary teams, with experience working alongside physicians and healthcare professionals
  • Commitment to continuous improvement and independent work ethic

 

Great-to-haves

 

  • Bilingual proficiency in both English and French is an asset

 

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

#LI-Remote

 
Salary Range:  $97,000-$145,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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